kwiff isn’t gambling as you know it. We’re redefining the experience with a bold, player-first approach to sports betting and casino, powered by our proprietary tech platform, fully automated sportsbook, and standout UX across web and mobile. What truly sets us apart? Our signature feature that allows players’ odds, cash outs and more to be supercharged at random, creating surprise wins and a thrilling betting experience. 🎯⚡️

We’re looking for a detail-oriented Risk, Payments & Fraud Agent to help protect the integrity of our platform and ensure smooth and secure payment operations. In this role, you’ll play a key part in preventing fraud, managing chargebacks, monitoring transactions, and supporting compliance with AML and responsible gambling standards. If you’re analytical, dependable, and thrive in environments where precision and critical thinking matter, and if you take pride in solving problems, staying calm under pressure, and spotting patterns others miss, we’d love to hear from you! 

Your role & responsibilities:

You’ll be part of the team that protects our platform, supports secure payments, and ensures we meet the highest standards in risk and compliance.

• Process payment transactions including deposits and withdrawals accurately and within agreed SLAs.
• Monitor customer activity to identify suspicious behaviour, fraud, or potential abuse.
• Investigate and resolve chargebacks, minimising financial loss and maximising recovery outcomes.
• Conduct detailed risk assessments and account reviews to support AML and enhanced due diligence processes.
• Analyse risk alerts and external reports to identify irregularities and escalate issues where necessary.
• Collaborate with internal teams and external partners to resolve transaction discrepancies and escalations.
• Verify customer identities and authenticate documents as part of the KYC process.
• Maintain accurate records and documentation in line with internal policies and regulatory requirements.
• Handle sensitive data responsibly, ensuring confidentiality at all times.
• Support ongoing improvement of fraud detection, payments processes, and internal procedures.
• Assist with projects and operational tasks as assigned by your manager or team leads.

Skills we’re looking for:

• Strong analytical skills and high attention to detail.
• Experience with transaction review, fraud prevention, or chargeback handling (ideally in online gaming).
• Working knowledge of AML processes and awareness of responsible gambling indicators.
• Familiarity with payment systems and external API integrations.
  Comfortable using help desk tools (e.g. Zendesk, Oracle) and risk platforms.
• Strong communication and interpersonal skills in English (spoken and written).
• Self-motivated, quick to learn, and able to manage multiple priorities in a fast-paced environment.
• Team player with a proactive mindset and a strong sense of accountability
  
  Nice to have: 
• Knowledge of chargeback dispute resolution.
• Experience with customer identity verification and document checks.
• Familiarity with common fraud and money laundering schemes in the online gaming space.
• Prior experience in the gambling industry is an advantage, but not essential.

What we can offer you:

At kwiff, we back our team with support, autonomy, and a culture of real ownership. Here’s what you’ll enjoy as part of our Malta office:

Private Healthcare – Full coverage, including dental.
Performance Bonuses – Quarterly, based on company achievements.
Well-being Allowance – Budget refreshed every six months to spend on wellness or fitness
Free Lunch – Enjoy lunch on us when working from the office.
Long Service Rewards – Travel perks to celebrate your commitment.
Learning & Development– Financial support for role-specific qualifications, courses, or conferences to level up your skills.
Team Socials & Culture  – Regular events, office dogs, offsites, plus ping pong, darts

Why join us?

At kwiff, we don’t just follow trends, we create them. From unlimited betting options to surprise wins and slick user journeys, we’re building a product that players love!  We’re a dynamic company founded by industry-recognised leaders with a proven track record in the gambling space. We know where we’re going and we’d love you to come with us.

Kwiff is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We aim for equity at all stages of the recruitment process. Please let us know if there’s anything we can do to make the process more accessible to you.