L.1 Any complaint relating in any way to the use of the App or website or the Services should be addressed to our Customer Service team. Our aim will be to address your complaint as soon as practically possible and within a reasonable time frame. We will strive to achieve an amicable resolution where appropriate. In all cases we will endeavour to resolve the matter within 8 weeks from the point at which we have been supplied by you with all relevant information.

AML and KYC Policy

 In accordance with the AML legislation, we have appointed the “highest level” for the prevention of ML: Furthermore, an AMLCO (Anti Money Laundering Compliance Officer) is in charge of the enforcement of the AML policy and procedures within the System.

Three step Verification:

Step one verification:

Step one verification must be done by every user and customer to withdraw. Regarding of the choice of payment, the amount of payment, the amount of withdraw, the choice of withdraw and nationality of the user/customer step one verification must be done first. Step one verification is a document that must be filled out by the user/customer himself. The following information must be filled in: first name, second name, date of birth, country of usual residence, gender and full address.

Step two verification:

Step two verification must be done by every user who withdraws over 2000 € (two thousand Euros). Until step two verification is done the withdraw, tip or deposit will be held. Step two verification will lead the user or customer to a subpage where he must send in his ID. The user/customer must submit a bank statement or utility bill issued within the last 3 months, containing full name and address of the customer and make a picture of his ID. While a paperclip with a six-digit random generated number is next to his ID: Only an official ID may be used for ID verification, depending on the country the variety of accepted IDs may be different. There will also be an electronic check if the filled in Data from the step one verification is correct. The electronic check will check via two different databanks to insure the given information’s matches with the filled document and the name from the ID: If the electronic test fails or is not possible the user/customer is required to send in a conformation of his current resident. A certificate of registration by the government or a similar document is required.

 Step three verification:

Step three verification must be done by every user who deposits over 10000 € (ten thousand Euros) or withdraws over 5000 € (five thousand Euros) or sends another user over 3000 € (three thousand Euros) during a thirty (30) day period. Until step three verification is done the withdraw, tip or deposit will be held. For step 3 a user/customer will be asked for a source of wealth. If not provided in 30 days, the winnings will be canceled and account will be closed.

Customer identification and verification (KYC)

The formal identification of customers on entry into commercial relations is a vital element, both for the regulations relating to money laundering and for the KYC policy.

 This identification relies on the following fundamental principles:

A copy of your passport, ID card or driving license. Also, we may request a second picture with the face of the user/customer.

Please note that all four corners of the ID have to be visible in the same image and all details has to be clearly readable besides the named above. We might ask for all details if necessary. An employee may do additional checks if necessary, based on the situation.

Proof of Address:

Proof of address will be done via to different electronic checks, which use two different databases. If an electronic test fails, the user/customer has the option to make a manually proof. A recent utility bill sent to your registered address, issued within the last 3 months or an official document made by the government that proofs your state of residence.

To make the approval process as speedy as possible, please make sure the document is sent with a clear resolution where all four corners of the document is visible, and all text is readable.

For example: An electricity bill, water bill, bank statement or any governmental post addressed to you. An employee may do additional checks if necessary, based on the situation.

Source of funds

If a player deposits over a five thousand euro there is a process of understandings the source of wealth (SOW)

 Examples of SOW are:

•       Ownership of business
•       Employment
•       Inheritance
•       Investment
•       Family

It is critical that the origin and legitimacy of that wealth is clearly understood. If this is not possible an employee may ask for an additional document or prove.

The account will be frozen if the same user deposits either this amount in one go or multiple transactions which amount to this. An email will be sent to them manually to go through the above and an information on the website itself.

We may ask for a bank wire/credit card to further insure the Identity of the user/customer. It also gives additional information about the financial situation of the user/customer.

Basic document for step one:

Every user has to fill out the following information’s:

•       First name
•       Second name
•       Nationality
•       Gender
•       Date of Birth

The document will be saved and created by an AI, an employee may do additional checks if necessary based on the situation.

Additional measurements.

In addition, an AI which is overseen by the AML compliance officer will look for any unusual behaviour and report it right away to a employee.

According to a risk based few and general experience the human employees will recheck all checks which are done bevor by the AI or other employees and may redo or do additional checks according to the situation.

In addition, a data Scientist supported by modern, electronic, analytic systems will look for unusual behaviour like: Depositing and withdrawing without longer Betting sessions. Attempts to use a different Bank account to for Deposit and Withdraw, nationality changes, currency changes, behaviour and activity changes as well as checks, if an account is used by its original owner.

Also, a User has to use the same method for Withdraw as he used for Deposit, for the amount of the initial Deposit to prevent any Money Laundering.

Politcally Exposed Persons (PEP) and Sanctions Policy

Within our AML policy, paramount consideration is granted to the detection and management of transactions involving Politically Exposed Persons (PEPs) and Sanctioned Individuals and Entities (SIECs). PEPs encompass individuals occupying prominent public positions or wielding significant influence, thereby amplifying the risk of financial misconduct or the misuse of in-game assets. SIECs are individuals or entities that have been designated by governments or international organizations as being involved in terrorist financing, money laundering, or other financial crimes.

We integrate PEP and sanctions screening protocols into our AML framework, we are resolutely committed to thwarting any attempts to exploit our virtual economy for purposes such as graft, malfeasance, or the channeling of unlawful proceeds. Through continuous and vigilant oversight, we are poised to expeditiously identify any potential engagements with PEPs or SIECs and take decisive measures to fortify the sanctity of our online casino environment. This proactive stance not only mirrors our dedication to equitable and lucid gaming practices but also underscores our unwavering resolve to uphold ethical benchmarks within the realm of virtual gaming.

Enhanced Due Diligence

Enhanced Due Diligence (EDD) holds a pivotal role in our commitment to maintaining a secure and transparent gaming environment. EDD is a meticulous process that supplements standard due diligence procedures and is triggered in cases where higher risk is detected, such as transactions involving high-value players, complex financial structures, or jurisdictions with elevated AML risks. By harnessing advanced technological tools and comprehensive data analysis, we systematically assess and verify player identities, sources of funds, and transaction patterns. This multi-faceted approach ensures that we have a comprehensive understanding of our players’ financial behaviors, allowing us to promptly identify and address any unusual or potentially illicit activities. Through the application of EDD, we not only fortify our defenses against money laundering and fraudulent activities but also cultivate an atmosphere of trust, integrity, and responsible gaming within our online casino platform.

The AML risk policy is determined after identifying and documenting the risks inherent to its business lines such as the services the website offers. The Users to whom services are offered, transactions performed by these Users, delivery channels used by the bank, the geographic locations of the bank’s operations, customers and transactions and other qualitative and emerging risks. The identification of AML risk categories is based on our understanding of regulatory requirements, regulatory expectations and industry guidance. Additional safety measures are taken to take care of the additional risks the world wide web brings with it.

Ongoing transaction monitoring

AML-Compliance ensures that an “ongoing transaction monitoring” is conducted to detect transactions which are unusual or suspicious compared to the customer profile.

This transaction monitoring is conducted on two levels:

1) The first Line of Control:

We works solely with trusted Payment Service Providers whom all have effective AML policies in place as to prevent the large majority of suspicious deposits from taking place without proper execution of KYC procedures onto the potential customer.

2) The second Line of Control:

We makes our network aware so that any contact with the customer or player or authorized representative must give rise to the exercise of due diligence on transactions on the account concerned. In particular these include:

• Requests for the execution of financial transactions on the account;
• Requests in relation to means of payment or services on the account;

Also, the three-step verification with adjusted risk management should provide all necessary information’s about all customers.

Also, all transaction must be overseen by employees over watched by the AML compliance officer who is over watched by the general management.

The specific transactions submitted to the customer support manager, possibly through their Compliance Manager must also be subject to due diligence.

Determination of the unusual nature of one or more transactions essentially depends on a subjective assessment, in relation to the knowledge of the customer (KYC), their financial behaviour and the transaction counterparty.

These checks will be done by an automated System, while an Employee crosschecks them for additional security.

The transactions observed on customer accounts for which it is difficult to gain a proper understanding of the lawful activities and origin of funds must therefore rapidly be considered atypical (as they are not directly justifiable).

Any staff member must inform the AML division of any atypical transactions which they observe and cannot attribute to a lawful activity or source of income known of the customer.

3) The third Line of Control:

As a last line of defense against AML we will do manually checks on all suspicious and higher risk users in order to fully prevent money laundering.

If fraud or Money Laundering is found the authorities will be informed.

Reporting of Suspicious transaction 

In its internal procedures, we describes in precise terms, for the attention of staff members, when it is necessary to report and how to proceed with such reporting. Reports of atypical transactions are analyzed within the AML team in accordance with the precise methodology fully described in the internal procedures. 

Depending on the result of this examination and based on the information gathered, the AML team:

• will decide whether it is necessary or not to send a report to the FIU, in accordance with the legal obligations provided in the Law of 18 September 2017;

• will decide whether it is necessary to terminate the business relations with the customer.

Procedures

The AML rules, including minimum KYC standards will be translated into operational guidance or procedures that are available  internally only.

Record keeping

Records of data obtained for the purpose of identification must be kept for at least ten years after the business relationship has ended.

Records of all transaction data must be kept for at least ten years following the carrying out of the transactions or the end of the business relationship. This data will be safely, encrypted stored offline and online.

Training:

Our employees will make manual controls on a risk-based approve for which they get special training.

The training and awareness program is reflected by its usage:

•       A mandatory AML training program in accordance with the latest regulatory evolutions, for all in touch with finances

•       Academic AML learning sessions for all new employees. The content of this training program has to be established in accordance with the kind of business the trainees are working for and the posts they hold. These sessions are given by an AML-specialist working in the AML team.

Auditing

Internal audit regularly establishes missions and reports about AML activities.

Data Security:

All data given by any user/customer will be kept secure, will not be sold or given to anyone else. Only

if forced by law, or to prevent money laundering data may be shared with the AML-authority of the

affected state. We will follow all guidelines and rules of the data protection directive

Responsible Gaming Policy 

Responsible Gambling

Gambling means for the majority of our Users, entertainment, fun and excitement. But we also know

that for some of our Users gambling has negative side effects. In the medical science is pathologic

gambling since many years as serious sickness recognized.

Under “Responsible Gambling” We understand multiple steps of measures, with which a gambling provider can help to lower the possibility of negative side effects appearing. In case they already appear we also try to take active steps against them.

The most important instrument against negative side effects from gambling are knowledge and education about the risks of gambling too support our Users self-control in order to make sure they do not suffer from negative side effects.

Information

You can take a self-test, if You are already gambling addicted at:

https://www.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem/

And you can also find additional information about gambling addictions at:

https://www.begambleaware.org/safer-gambling/

Helpful hints for responsible gambling

We recommend you think about the following hints, before gambling in order to insure gambling stays fun for You and without any negative side effects:

Set yourself a deposit limit:

Before you start to gambling think about how much you can afford to gamble with according to Your financial situation. Play with amounts which are for fun and for Your entertainment

Do not try to win back a loss at every cost:

Try to not take to huge risks to win back what You lost before at any cost. Play for entertainment and not to earn money.

Set yourself a time limit:

Set yourself a time limit and do not break it. Keep in mind gambling should stay in balance with your other hobbies and not be Your only hobby.

Play smart:

It is smarter to not play, when You are extremely stressed, depressed or under to much pressure. Also do not play when you are under the influence of Medications, Drugs or Alcohol.

Take breaks:

You should take breaks when You notice, that You get tired or can´t concentrate anymore

Only one account:

To make it easier to have an overview how much time and money You spend on gambling it is highly advised to not create more than one Account per Person.

Minor Protection

To use our Service, You have to be 18 years or older. To avoid abuse, keep Your login data save from any minors near You.

Principally we recommend a filter program to avoid minors, especially children, to access any context on the internet, which is not healthy for them.

For parents we can recommend a list of internet filters, to support them, from keeping their children from any context, which was not made for them:

https://famisafe.wondershare.com/internet-filter/best-internet-filters.html

Self-Exclusion:

In case You are diagnosed with a gambling addiction or try to stay away from gambling for a different reason, we want to assist you to stay away from anything, that does nothing good for you. “Self Exclusion” means, that You exclude yourself, out of Your own choice, from all gambling services. This exclusion cannot be undone for a set amount of time. If you wish to self-exclude yourself from gambling, please message our support and give them a time span between 6 months and 5 years. They will explain you all future steps and what is needed from you.

Please keep in mind that Self Exclusion is permanent for the set time span and will not be undone for your own protection. During Self Exclusion you are not allowed to create a new Account and every attempt to create a new Account during Self Exclusion is a violation of our Terms of Service and may result in the permanent ban of your original account.

Betkwiff Privacy Policy

This privacy notice provides information about:

Who we are and what we do

The data we collect from or about you

How we use your data

Who we share your information with

How long we keep your information

Your rights

Where we store, process and/or transfer your information

Cookies, tags and other identifiers

Third party websites

How to contact us

Web App – Cookie Policy

Who We Are and What We Do

For players not in a prohibited country the service is operated by EWW B.V, a company registered in CU. 

References in this privacy notice to “we“, “us“, or “our” are references to betkwiff and EEWW B.V, who are data controllers in respect of your personal data.

The Data We Collect From or About You

Registration details: When you open an account and register to use our App, you will be asked to provide us certain details about yourself, such as: full name, email address, date of birth, physical address, username, password, telephone number etc.

Payment information: In order for you to enjoy all of the functions of our services (e.g. place bets, make withdrawals, etc.), payment information will be collected from you, such as your credit card number and bank account details. This information is collected by third party payment service providers, and we do not collect or store this information ourselves.

Government–issued ID: In certain instances, you will be required to provide a copy of a government-issued ID, in order for us to verify your identity. Please note that this information may be required in order for you to use or continue using our services.

Public information: In certain instances we may need to search publicly available sources of information to confirm your identity or source of funds (for example, electoral rolls or databases regarding property values).

Voluntary information: We also collect information which you provide us voluntarily. For example, when you respond to communications from us, communicate with us via email, live chat  or otherwise, or share additional information about yourself through your use of our services. We also collect details of any deposit, spend or loss limits that you have set.

Information we collect from third parties: We collect data about you from third party service providers, such as confirmation of your age and address and other financial information which is relevant to the provision of our services, as well as information which is gathered in order to verify your identity and prevent fraudulent or illegal activity.

Device information: We collect specific types of connection details and information with regard to your device, software or hardware that may identify you, such as: your device’s unique identifiers. and geo-location data. We may also gather information with regard to other software which is running simultaneously with our App for detecting if you are using software which is associated with fraudulent activity (e.g. bots, malware) or checking if the connection you are using is via a VPN or proxy.

Gaming information: in order for us to provide our services, we automatically record different information related to your use of our services, including with respect to your transactions, deposits, balances, bets, withdraws, bonuses and winnings etc.

Technical information: In order to enhance the functionality of our App and to provide you with a better user experience, we collect technical information transmitted by your device, including certain software and hardware information (e.g. your language preference, the type of browser and operating system your device uses, access time, the domain name of the website from which you linked to our services; etc.).

Analytics information: We collect information about your use of our services, such as app usage, log files, user activity (e.g. pages viewed, the amount of time spent on particular pages, online browsing, clicks, actions, etc.), time stamps, alerts, etc. This information is collected for amongst other things troubleshooting errors and bugs as well as for research, profiling and analytics purposes about your use of our services, and providing you with tailored marketing and personalized products and services.

You are under no obligation to provide personal information to us. However, certain personal information is essential for the provision and quality of the services that we offer (for example, enabling you to place bets on the App) and you might not be able to obtain certain services if you choose to withhold information we have requested that is required for those services. For example, we ask you to share your precise geolocation to ensure that we are authorised to provide gambling services to you in your location.

How We Use Your Data

In accordance with data protection laws, we will only process your data where we have a lawful basis for doing so.  

There are five relevant lawful bases for processing personal data that may be relevant when we process data about you (depending on the type of processing being conducted):

Consent: you have given us consent. 

Contract: the processing is necessary to perform a contract we have entered into with you, or because you have asked us to take specific steps before entering into a contract. 

Legal obligation: the processing is necessary for us to comply with laws or regulations that apply to us (not including contractual obligations). 

Public task: the processing is necessary for us to perform a task in the public interest, and the task or function has a clear basis in law.

Legitimate interests: where it is in our legitimate interests to process your personal information, provided that our legitimate interests are not overridden by your own rights, freedoms and interests.

The table below sets out:

The purposes for which we process your data

The lawful basis(es) which justify our processing activities

Purpose

Lawful Basis(es)

To register, administer and manage your account (including processing deposits and withdrawals)

Contract

To provide you with gambling services

Contract

To send you service related updates

Contract Legitimate interests

To receive and respond to your communications and requests

Contract Legitimate interests

To ensure that we are able to fulfil our regulatory obligations regarding your use of our services, including by verifying the accuracy of any information you provide us and by verifying your age and location

Legal obligation

To prevent you from using our websites, mobile applications and services if you have requested that we do so (i.e. where you self-exclude)

Legal obligation

To comply with any deposit, spend or loss limits that you have set

Legal obligation

To comply with our obligations under applicable laws (including regulatory and licensing requirements related to our gambling licences)

Legal obligation

To monitor gambling patterns and to identify possible responsible gambling concerns

Legal obligation

To identify and disclose any suspected unlawful, fraudulent, or other improper activity connected with our websites, mobile applications and services (including money laundering)

Legal obligation

To prevent or detect unlawful acts or protecting members of the public against dishonesty, malpractice or other seriously improper conduct

Legal obligation Public interest

To detect if you are using software which is associated with fraudulent activity (e.g. robots, malware) or to check if the connection you are using is via a VPN or proxy.

Legitimate interests

To analyse how you and other players use our App and respond to promotions and adverts so that we can improve our products and services and provide tailored offers and recommendations

Legitimate interests

To personalize our service to you

Legitimate interests

To build up your personal profile in order to gain a better understanding of your interests in our products and services and to make recommendations that are relevant to you

Legitimate interests

To provide you with ads on social media sites, except where you have requested not to receive such ads via your social media account

Legitimate interests

To send you offers and promotions relating to our services

Consent

To use your name, image, username or location in publicity and marketing

Consent

If you do not wish for us to use your personal information in order to provide the personalised betting service to you, you can withdraw your consent by contacting us at any time by contacting us at help@betkwiff.com.

Who we share your information with

We share your personal information with other companies in the our Group.

We share your personal data with gaming regulators with whom we are licensed.

We use third party payment service providers to process payments to and from your account. These third party providers will have access to or process your payment card information for the purpose of providing these services to us but kwiff does not collect or store the payment card information.

We use third party providers in order to manage aspects of your account; including anti-fraud and anti-money laundering checks, credit risk checks. These third party providers may have access to or process your personal information for the purpose of providing these services to us. https://www.callcredit.co.uk/legal-information/bureau-privacy-notice

We use third party service providers in order to advertise and market to you, if you have given us consent to do so.

We use Customer Relationship Management (CRM) tools in order to manage our advertising activities. Your personal data may be shared with these third parties for this purpose. You will only receive advertising material from kwiff or its partners if you have opted to receive marketing materials.

We may share some or all of your personal information in connection with or during negotiation of any potential sale or investment in any of the companies in the Group or in the event of a corporate transaction (e.g. a sale of a substantial part of our respective businesses, a merger, financing, restructuring, consolidation, acquisition, corporate divestiture, dissolution transaction, or other proceeding involving the sale, transfer, divestiture or disclosure of all or a portion of our business or assets). In the event of an insolvency, bankruptcy, or receivership, your personal information may also be transferred as a business asset.

In some cases we may disclose your personal information and any other information and/or records relating to you, if we are under a duty to disclose or share these details in order to comply with any legal obligation, or when ordered to do so by any governmental or administrative authority. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms and Conditions, or as otherwise required by law.

As a gambling operator, we are subject to strict legal and regulatory obligations to ensure you can use our App. Because of this, we may share your personal information with certain third party service providers (such as verification agencies, fraud prevention agencies, payment service providers and similar third parties) that are also “data controllers” in respect of the personal information about you that is held by them.

Upon request we can provide a full list of suppliers and third parties we use to process personal data.  To request this please contact us at help@betkwiff.com.

How long we keep your information

We will retain your personal information for as long as it is reasonably necessary for our legal and business purposes. Please note that we may be required in certain circumstances to retain your information indefinitely (for example, in order to comply with our policies and procedures in connection with responsible gambling and self-exclusion).  As required by our regulator the, we will also keep your personal data and all the details of your financial transaction for a minimum period of five years after the closure of your kwiff account. We will take all necessary steps to ensure that the privacy of your information is maintained for the period of retention. Once any mandatory retention period has elapsed, we will delete or anonymize any personal information no longer required to be held by us.

Your Rights

The right of access

You have the right to access your personal information.

You can ask us to provide you with all the personal information we hold and/or process about you.

The right to access is free of charge, unless this a repeat request or a frivolous/excessive request. We will provide the requested data within 1 month of the request (or within 3 months where the request is complex).

The right to rectification

You have the right to request that we rectify and correct any personal information that we are processing about you which is incorrect, whether that is an accidental error (such as a typo), because something has changed (address/email) or otherwise.

We want the information we keep about you to be as accurate as possible. You can amend your personal information in the My Account section of the App, or contact us and ask us to correct and/or erase incorrect and/or inappropriate data.

The right to erasure

You have the right to request that we erase your personal information where there is no compelling reason for us to continue processing it (“right to be forgotten”).

We will respond to requests to exercise the right to be forgotten within 1 month of the request. However this right is not absolute and only applies in certain circumstances.

If the request relates to marketing that you had previously opted into, we will assist you in opting out of this.  

If we cannot comply with your request, we will let you know why this is and the reason for retaining your data.

The right to restrict processing

You have the right in certain circumstances to request that we suspend our processing of your personal information.

If you think the data we hold is inaccurate or has been unlawfully processed then you can contact us to request that the data you provided is restricted form processing.

Where we agree to suspend our processing of your personal information we will still be permitted to store your personal information, but any other processing of this information will require your consent, subject to certain exemptions.

The right to data portability

You have the right to be provided with personal information that you have provided to us with your consent or which was necessary for us to provide you with our products and services in a structured, machine readable and commonly used format and you may also have the right to request that we transfer the personal information directly to another data controller without hindrance, if it is technically feasible for us to do so.

The right to object

You have the right to object to our use of your personal information which is processed on the basis of our legitimate interests.

However, we may continue to process your personal information, despite your objection, where there are compelling legitimate grounds to do so or we need to process your personal information in connection with any legal claims.

The right to withdraw consent

Where we have relied upon your consent to process your personal information, you have the right to withdraw that consent. 

The right to complain

You have a right to raise concerns with, or complain to, us.

You can also report any concerns or complaints to your local national data supervisory authority.

To exercise any of your rights regarding your personal data please contact us at help@betkwiff.com. Some changes can be made directly by you within the App from “Profile > My Account > Account details”.

Please note that not all of your rights are absolute, and we may be entitled to extend the period for dealing with your request if it is complex. We also have the right to take suitable steps to confirm your identity before responding to a request.

We may also rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion, in accordance with our internal policies.

Where we store, process and/or transfer your information

All information you provide to us is stored on secure servers maintained by us or suitable third parties. All payment transactions are encrypted using SSL technology and our payment processors are PCI DSS accredited thus ensuring the protection of your payment details.

The personal information we hold about you is primarily stored and processed within the EEA (European Economic Area). However when your information is transferred to our 3rd party suppliers, then your data may be processed outside of the EEA.

Where we transfer Personal Information from the EEA to other countries in which applicable laws do not offer the same level of data privacy protection as in your home country, we take steps to ensure that your data is treated securely and in accordance with this privacy notice. For example, we use approved contractual clauses, intragroup agreements and other measures designed to ensure that the recipients of your personal information protect it. We may transfer your data to entities in the US if they are part of what is known as the “Privacy Shield”, or if other appropriate steps are taken to safeguard your rights as an EU data subject.

Please contact us if you have any questions regarding the security measures that we have in place with regard to personal information.

Cookies, tags and other identifiers:

A cookie is a small file that kwiff stores on your browser and/or your mobile. Cookies record information about you and can be used to customise your experience on the App. You can find out more about cookies at http://www.allaboutcookies.org/.

We may use the following types of cookies:

Essential Tracking Cookies – which are essential to enable you to log in and use the services (because they keep a record of who you are as you navigate our services)

Functional Tracking Cookies – which are used to remember choices you make, and to personalise our services

Performance Tracking Cookies – which analyse your use of our service (for example, the amount of time you spend using different aspects of our services; these are used for analytics and personalisation)

Marketing or Advertising Cookies – these are used to deliver tailored advertisements to you, and to measure the effectiveness of our advertising campaigns

Social Media Tracking Cookies – these are track your use of social media features such as ‘shares’ or ‘likes’ – your use of social media is governed by the privacy notice of the relevant social media company,

We use cookies for the following purposes:

To identify your preferred language, so it can be automatically selected when you return to the App;

To ensure the bets you place are associated with your betting coupon and kwiff Account

For analysis of the App traffic, so that we can make suitable improvements.

To enable us to personalise the App and provide you with tailored services and marketing

Please be aware that it is not possible to use the App without cookies.  You can turn off cookies by disabling them in the settings for your browser; but note that certain functions of the App may not work if you do this. If you require additional information about how we use cookies, please contact us at help@betkwiff.com.

Third party websites:

The App may, from time to time, contain links to and from the websites of kwiff’s partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy notices and that we are not responsible for and have no control over information that is submitted to, or collected by, these sites.

Web App – Cookie Policy

We use cookies and by agreeing to our Terms & Conditions, you consent to our use of cookies in accordance with the terms of this policy, which is incorporated into our Terms & Conditions.

1. ABOUT COOKIES

‘Cookies’ are small files stored in your web browser that contain an identifier (a string of letters and numbers) that enable us to recognise your computer and track the navigation of different pages of our site.

Cookies are used to make things quicker, easier and more personal to you. They are also essential in keeping certain parts of our websites functioning correctly and securely.  Cookies do not contain any information that personally identifies you.

Cookies may be either “persistent” or “session” cookies. A persistent cookie will be stored by a web browser and will remain valid until its set expiry date (unless deleted by you before the expiry date). A session cookie, on the other hand, will expire at the end of your session, when the web browser is closed. 

2. COOKIES USED ON THE SITE

There are two types of cookies:

First-party cookies are created by us when you visit our site. 

Third-party cookies are created by other sites. These sites own some of the content, like ads or images that you see on the webpage you visit.

Kwiff only uses first-party cookies presently, although we do reserve the right to use third-party cookies.

The cookies we use are Strictly Necessary cookies, this means that without these cookies parts of our site will not work at all.

We use the information we obtain from your use of our cookies for the following purposes:

To enable you to contact our customer support teams directly from your App by use of LiveChat.

3. BLOCKING and DELETING COOKIES

How to block cookies in iOS 7 Safari

Launch the Settings app from the Home screen of your iPhone or iPad running iOS 7.

Scroll down and tap on Safari.

Under Privacy & Security, tap on Block Cookies.

Choose between Always, From Third parties and advertisers, and Never.

How to block cookies on Android

On your Android phone or tablet, open the Chrome app .

To the right of the address bar, tap More Settings.

Tap Site settings Cookies.

Turn Cookies off.

4. CLEARING COOKIES

How to clear cookies on iOS

From the home screen, tap the Settings button. (+)

On the Settings screen, scroll down and tap the Safari button. (+)

Under the ‘Privacy’ section of the Safari screen, tap the button labeled Clear Cookies and Data. (+)

On the confirmation screen, tap Clear Cookies and Data. (+)

How to clear cookies on Android

If you remove cookies, you’ll be signed out of our site and any saved preferences may be deleted.

On your Android phone or tablet, open the Chrome app .

To the right of the address bar, tap More Settings.

Tap Privacy Clear browsing data.

Choose a time range, like Last hour or All time.

Check “Cookies, media licenses and site data.” Uncheck all the other items.

Tap Clear data Clear.

5. GENERAL

Should you wish to learn more about cookies, you can do so by visiting www.allaboutcookies.org.

How to contact us:

If you have any general questions about the App or the personal data that we collect about you and how we use it, in the first instance, please email us at help@betkwiff.com

Revisions to this privacy notice:

We may revise this privacy notice from time to time, in our sole discretion, and the most current version will always be uploaded to the App. We encourage you to review this privacy notice regularly for any changes.

Privacy Notice Version [●005]

Published on [01 Apri 2022]