Last updated: 08/07/2022
A. General Introduction, Definitions and Stipulations
A.1 For players in Great Britain the kwiff App or website is operated by kwiff Ltd (“kwiff”), a company registered in Malta with Company Registration No. C77623, and having its registered office and business address at The Watercourse, Level 2, Mdina Road, Zone 2, Central Business District, Birkirkara, CBD2010, Malta.
For players not in Great Britain the service is operated by Worldwide Gaming Limited, a company registered in Isle of Man with registration number 017900V having its registered office at Second Floor, 14 Athol Street, Douglas, Isle of Man.
kwiff Ltd and World Wide Gaming Limited are wholly-owned subsidiaries of Eaton Gate Gaming Ltd (“EGG”), a company registered in England and Wales with Company Registration No. 9526212 and having its registered office at Imperial House, 15 Kingsway, London WC2B 6UN, UK. EGG, together with its wholly-owned subsidiaries, is referred to in these terms as the “EGG Group”.
A.2 By visiting the App or website and/or by registering for and/or using the App or website you agree to be, and are, bound by these terms and conditions (and the documents referred to in them), the (Betting Rules), our (Responsible Gambling Policy)
and such other kwiff terms and conditions, rules or policies as relate to the Services (as defined in A.11 below) and any promotions, bonuses, special offers or any other aspect of your use of the Services from time to time which govern the contractual relationship between you and kwiff (together referred to as the “kwiff Rules”). The kwiff Rules supersede all prior agreements, arrangements or understandings between you and kwiff whether oral or in writing. By opening a kwiff Account, registering, logging-in or using the Services you fully understand, accept and agree:
- that you are subject to the kwiff Rules; and
- that you have read, understood and will adhere to the kwiff Rules.
If you do not agree to any of the kwiff Rules, you must immediately stop using the Services.
kwiff may update, edit, amend and supplement the kwiff Rules at any time. Any material amendment to the kwiff Rules shall be notified in advance by kwiff to you before coming into effect.
Failure to confirm your agreement with the revised kwiff Rules will prevent you from continuing to use our Services. If you do not want to be bound by any of the kwiff Rules and amendments made to them, you must immediately stop using the Services.
Intellectual Property Rights
A.3 kwiff or a member of the EGG Group is the owner of all the intellectual property rights (which for the avoidance of doubt includes, but is not limited to, patents, copyright, trademarks, service marks, logos, trade names, know-how or any other intellectual property right which subsist anywhere in the world) in the Services and their content. All content and material on the App or website or otherwise accessible via the Services is provided for your own personal use (i.e. not for commercial use). The distribution, reproduction or commercial exploitation of such content and material in any manner whatsoever without the express written consent of EGG is prohibited and will constitute a breach of these Terms and Conditions and your right to use the Services will cease immediately. EGG reserves its right to take such action as it considers necessary, including issuing legal proceedings against you without further notice to you, in relation to any unauthorised use of its data or of the Services.
A.4 You and kwiff agree that subject to the provisions of our Complaints Policy the English Courts will have exclusive jurisdiction over any claim or dispute arising out of, or related to the kwiff Rules and/or use of the App or website although kwiff retains the right to bring proceedings against you in your country of residence or in any other Court. The kwiff Rules and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
A.5 kwiff may wish to transfer its rights or obligations under the kwiff Rules to any other company within the EGG Group or any other legal entity (including but not limited to if EGG Group restructures its business or if there is a sale of some or all of the Group). You agree that kwiff may do so provided that in the case of a transfer, after kwiff notifies you of the date on which kwiff transfers its rights and obligations under the kwiff Rules, your rights in connection with the kwiff Rules will be against the new legal entity. The kwiff Rules are personal to you and you may not transfer your rights or obligations under the kwiff Rules to anyone else.
The following definitions shall apply in these Terms and Conditions:
A.6 The “App” is the software application, accessible from your smartphone or other compatible device by downloading it from relevant distribution services (i.e App store etc …), and through which the Services are provided to you. The “website” is a collection of web pages and related content that is identified by a common domain name and through which the Services are provided to you.
A.7 “Card” refers to all types of cards with a function of payment, charge, debit, credit and/or similar whether or not used directly to kwiff or through a payment gateway or system.
A.8 A “kwiff Account” is the customer account held by you with kwiff for the purposes of your use of the Services.
A.9 “Force Majeure” refers to any condition or occurrence beyond kwiff’s reasonable control which leads to a delay or default in the performance of kwiff’s contractual obligation and shall, for the purposes of the kwiff Rules, include Acts of God (such as floods, earthquakes, hurricanes, etc.), government restrictions (including the denial or cancellation of any necessary licence where such denial or cancellation is made through no fault of the affected party), wars, outbreak of hostilities, strikes, lockouts, riots, insurrections, acts of terrorism, theft, civil disturbances and/or any other cause beyond the reasonable control of kwiff.
A.10 “Payment Solution Provider” is an intermediary acting as a payment agent for various different payment methods.
A.11 The “Services” are the sports betting and casino services provided to you through the App or website.
A.12 “Software” shall mean all software used by kwiff to offer and/or operate the Services and/or run the App or website.
A.13 “You” and “Your” refers to the registered customer or any other user of the Services.
A.14 In these Terms and Conditions and any promotions, “kwiffed”, “kwiffed bet”, “kwiffed odds”, “supercharge”, “supercharged bet” and “supercharged odds”, all refer to an odds increase given to a customer after a bet placed by that customer has been accepted.
A.15 When a customer places a bet with kwiff, they may find that their bet is “kwiffed”. A kwiffed bet is one in which the customer receives increased odds after placing their bet and having it accepted.
A.16 Only odds in relation to sports bets may be increased in this way; odds increases are not applied to wagers placed on casino games.
A.17 Customers will not know before placing their bet and having it accepted whether or not their odds will be increased. Customers are not guaranteed to receive an odds increase in relation to any bet; odds increases are granted at kwiff’s sole discretion. Odds increases are based on a variety of factors which may vary over time, between customers and different events.
A.18 A kwiffed bet may be cancelled or voided in the same way as a regular bet in accordance with these Terms and Conditions. Where a bet is kwiffed, the odds increase will apply only to that bet, and the odds increase will be lost if the kwiffed bet is cancelled or voided.
A.19 Winnings obtained from kwiffed bets are not subject to any wagering requirements.
kwiff is authorised to provide facilities for gambling by the Gambling Commission of Great Britain under the licence issued to its parent company EGG (account number 44448), kwiff holds the Irish Revenue licence under the reference number 1015903. Worldwide Gaming Limited is licensed by the Isle of Man Gambling Supervision Commission since 15/10/2020.
C. Account rules
C.1 Creation of a kwiff Account
C.1.1 An individual cannot participate in any gambling using the Services unless that individual has a kwiff Account. To open a kwiff Account, you must submit an application for registration and provide your:
- date of birth;
- first and last name;
- place of residence;
- valid email address;
- valid telephone number; and
- a username (your email address), a password and a four (4) digit PIN.
C.1.2 You may only apply for a kwiff Account if you are eighteen (18) years old or older. If you are under 18 you cannot register with kwiff and you cannot hold a kwiff Account. Underage gambling is an offence. kwiff carries out age verification procedures on all accounts as required by legislation. For this purpose, kwiff may use a third party service or request that you provide a proof of age. A kwiff Account may be suspended until satisfactory proof of age is provided.
C.1.3 If you apply to hold a kwiff Account, you warrant and represent that:
- you are a natural person whose usual residential address is in a jurisdiction that permits gambling (a corporate entity will not be accepted);
- you are at least 18 years of age;
- your betting activity will not be in breach of the rules on betting of any sport governing body, nor any other professional body, nor in breach of any terms of your employment;
- you are not in a position to influence the outcome of any event in relation to which kwiff offers betting;
- you are not acting on behalf of another person;
- you are not restricted by limited legal capacity;
- you are not a problem gambler;
- you will not deposit monies in your kwiff Account using a Card or Payment Solution Provider which you are not authorised to use;
- you will not conduct criminal activities using the Services or involving a kwiff Account;
you will not deposit monies originating from criminal activities;
- you do not find the App or website or the Services offensive, objectionable or indecent;
- you will maintain your kwiff Account details to ensure that they are up-to-date in terms of the following: first and last name, place of residence, valid email address and phone number at all times;
- and you have provided true and correct information in connection with your application for a kwiff Account.
C.1.4 The kwiff Account registration process requires you to choose a username, password and PIN combination. You must keep this information secret. All bets/wagers made using your username and password/PIN will be regarded as valid. Equally, any bet/wager placed while your account has been accessed via the Touch ID functionality (as available on applicable devices) will also be regarded as valid. Unless caused by our negligence, any unauthorised use of your username, password or PIN shall be your sole responsibility and be deemed to be your own use. kwiff will not be liable for any such unauthorised use and you will not be refunded any losses arising from such unauthorised use.
Please contact us as soon as possible at email@example.com if you have lost or forgotten your username and/or password/PIN. You agree to inform us as soon as possible if you believe that your kwiff Account information is being used by a third party so that we may suspend your kwiff Account to prevent further abuse. We recommend that you do not use any system allowing you to store and prepopulate passwords on your device. This will help to limit the risk of unauthorized use of your kwiff Account.
C.2 Management of the kwiff Account
C.2.1 kwiff reserves the right at its sole discretion without cause and at all times, to:
- decline to open a kwiff Account;
- decline to accept deposits without;
- request documents to verify your identity and the ownership of payment methods used on your account at the time of depositing, withdrawing or any other stage; your account may be suspended until satisfactory completion of these checks.
- request authorisation to use a specific Card;
- hold and manage funds belonging to you in accordance with generally accepted guidelines for cash management regarding such funds; this may include a Payment Solution Provider being entrusted to hold funds in your name or for your benefit;
- suspend or close your kwiff Account and/or forfeit and/or confiscate any winnings in a kwiff Account and/or refuse to honour any winnings, pending the outcome of any investigation by kwiff where kwiff reasonably believes that, directly or indirectly: (a) any of the kwiff Rules have been breached; (b) you have acted dishonestly or unfairly in order to gain an advantage and/or cheated or employed or made use of an automated or electronic system (including machines, robots, computers, software or any other automated system); (c) you are found to have provided false/misleading or otherwise inadequate information and/or documentation regarding your identity and any other account details as requested by kwiff; and/or (d) other unauthorised activities have occurred (or are suspected) in connection with a betting event, transaction, gameplay and/or the operation of a kwiff Account (such as, but not limited to, breach of applicable laws, rules or regulations, breach of a third party’s rights, fraud, collusion and cheating). You will be notified of the suspension or cancellation of your kwiff Account, the forfeiture and/or confiscation of winnings in your kwiff Account and/or kwiff’s refusal to honor any winnings via e-mail and, if the suspension leads to the retention of winnings, a documented copy of the decision may be sent to the UK Gambling Commission or any other relevant authority. During the suspension period, it will not be possible for you to unlock your kwiff Account.
- to close your kwiff Account and/or void any bets or stakes where, based on the information relating to your gambling or deposit activity, we have made the decision to no longer offer our Services to you;
- Exclude players from any promotions or offers without any advanced warning.
C.2.2 A kwiff Account does not accrue interest.
C.2.3 We are required by our licence to inform customers about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of insolvency https://www.gamblingcommission.gov.uk/public-and-players/guide/page/information-on-customer-funds-your-money
We hold customer funds separate from company funds in a customer funds bank account which is separate from our business accounts; our bank has been notified that the customer funds held in the customer funds bank account are held on trust for customers; these steps are designed to ensure that customer funds are distributed to customers in the event of insolvency. This means that steps have been taken to protect customer funds but that there is no absolute guarantee that all funds will be repaid. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: medium protection.
C.2.4 A kwiff Account is non-transferable. Funds cannot be transferred between kwiff Accounts.
C.2.5 You can only hold one kwiff Account at a time. In the event that this rule is breached, kwiff reserves the right to block and/or delete either, both or any kwiff Account(s) held by you, cancel any outstanding bets/wagers and reallocate all the funds to a single kwiff Account or refund kwiff Account balances, at kwiff’s sole discretion.
C.2.6 You shall not allow any other individual, including (without limitation) any person under 18 years of age, to use or reuse your kwiff Account.
C.3 Responsible gaming – Account settings
C.3.1 kwiff takes responsible gambling very seriously. We want you to enjoy gambling on the App or website and to be entertained. If you stay in control of your gambling, you will have more fun. Please refer to kwiff’s (Responsible Gambling Policy) for more details.
C.3.2 You may, in the Responsible Gambling section of your kwiff Account:
- set limits on the amount that you may lose and/or deposit into your kwiff Account within a specified period of time (daily, weekly or monthly);
- take a “time out” break for a period of time between 24 hours and 6 weeks. Time out requests are activated with immediate effect and you will not be able to access your kwiff Account until the timeout period has expired;
- exclude yourself from playing. At your request we will close your kwiff Account for a minimum of six months up to 5 years. During this time you will not be able to access your kwiff Account.
C.3.3 If you have set a limit as set out above you may change or revoke the limit in the ‘My account – Responsible Gambling’ section of the App or website. Decreasing a limit will be implemented immediately and you will be notified as to when the decrease comes into effect. Increasing or removing a limit takes effect after a period of 24 hours has lapsed so as to give you an opportunity to reconsider your decision (a cooling-off period). kwiff shall not accept a deposit or bet/wager from you that is contrary to a limit or exclusion set by you.
C.3.4 kwiff reserves the right to close your kwiff Account if kwiff believes that your gambling will cause you financial or personal difficulties.
C.3.5 If you feel that you may have a problem controlling your gambling, we strongly recommend that you contact one of the professional organisations listed in our (Responsible Gambling Policy)
for help, support and guidance. In such circumstances you should make use of our Responsible Gambling tools, and in particular consider the self-exclusion option.
If you wish to refrain from gambling we strongly advise you to uninstall this and all other gambling apps from your phone and enable the device’s restrictions settings to prevent the device being used to access 18+ content. You should also consider installing software such as Netnanny or Gamblock, which are designed to prevent your web browser from accessing gambling content.
C.3.6 You are also able to activate a temporary time out facility for periods of 24 hours, one week, one month or such other period as you may reasonably request, up to a maximum of 6 weeks. This facility may be activated at any time from the ‘Profile – My Account – Responsible Gambling’ section of the App or website. Time out requests are activated with immediate effect and you will not be able to access your kwiff Account until the timeout period has expired. Time out periods cannot be overridden.
C.3.7 If you elect to self-exclude from kwiff’s Services, pursuant to the self-exclusion facility outlined above, we will close your account and return any funds to you. We will take all reasonable steps to prevent you from accessing the Services, and will take reasonable steps to remove you from our marketing database and to stop sending promotional materials to you. We will close your kwiff Account and return any funds held on deposit to you in accordance with these terms and conditions.
C.3.8 If you choose to self-exclude from kwiff’s Services, you accept that you have a parallel obligation not to seek to circumvent the self-exclusion. We shall not be responsible for any losses incurred by you in gambling on the kwiff App or website, nor for any related or consequential financial or other damage incurred by you if you access the App or website or otherwise gamble with kwiff during a self-exclusion period by using registration or log-in details different to those provided by you in respect of a kwiff Account which we close in connection with any self-exclusion, or you otherwise disguise your real identity in connection with your use of the Service.
C.3.9 Where time out and/or self-exclusion is chosen, all outstanding bets and/or wagers will stand and will be settled as normal in accordance to these terms and conditions and our betting rules.
C.4.1 You agree not to make any chargebacks and/or deny or reverse any payment made by you in connection with the Services. You will reimburse kwiff for any chargebacks, denial or reversal of payments you make and any loss, fees and/or costs suffered by kwiff as a consequence.
C.4.2 Without prejudice to kwiff’s right to seek redress under any applicable legislation, regulation, enactment or policy, or under any other provision of the kwiff Rules, kwiff shall have the right to freeze a kwiff Account, cancel any outstanding bets/wagers, and carry out additional verifications when a chargeback has been requested in relation to that kwiff Account.
C.5 Closure of a kwiff Account
C.5.1 You may close your kwiff Account from the app or by contacting kwiff’s Customer Support. Any funds in the kwiff Account will be remitted to you in accordance with these terms and condition.
C.5.2 If you wish to recover funds held in an excluded or suspended kwiff Account, you are advised to contact Customer Support by email to firstname.lastname@example.org.
C.5.3 In case of closure or suspension of your kwiff Account due to problem gambling, or fraud or other illegal activities, you must not try to open a new kwiff Account. kwiff will not be liable should you use fraud or any other means to circumvent the procedures designed to prevent you from opening a new kwiff Account or accessing a suspended kwiff Account, nor shall kwiff be liable for any direct or indirect consequential damages if in such circumstances you open a new kwiff Account or access a suspended kwiff Account. kwiff reserves the right to close a kwiff Account opened in breach of this rule at any time.
D. Payment Rules
D.1 kwiff will appoint a Payment Solution Provider who will at all times handle deposits / withdrawals made to or from a kwiff Account. Procedures, terms and conditions, availability and duration for deposits / withdrawals may vary depending on time and the Payment Solution Provider in question. If you have any query regarding the status of your deposits / withdrawals, please contact our Customer Support Team.
D.2 Cash sent or delivered to the Payment Solution Provider or kwiff will not be accepted.
D.3 kwiff reserves the right to complete identification, credit or other verification checks that we may require (either for our own purposes or as required by applicable law or a regulatory body), including (but not limited to) checking any or all of the details You provide when registering or changing Your Account details (e.g. when You update the payment method linked to Your Account) on you with third party credit agencies.
D.4 kwiff will not make any payment to you out of your kwiff Account before kwiff has successfully verified your identity and age. If, on completion of the age verification process you are found to be under 18 years of age, your kwiff Account will be closed and kwiff will return to you any deposits made into your kwiff Account, having first voided all winnings and/or bonuses.
D.5 Deposits/Withdrawals to/from a kwiff Account
D.5.1 You may only (a) make deposits into your kwiff Account using a Card or Payment Service Provider account issued in your name; (b) request withdrawals of funds held on your kwiff Account to the same Card or Payment Service Provider account that was used to make the deposit into your kwiff Account. kwiff operates a closed-loop payment flow to meet its regulatory obligations, withdrawals should be returned to the original deposit method used. In the event of this not being possible, withdrawals may be made to a verified payment method registered in your name and supported with additional due diligence. kwiff reserves the right to carry out additional verification in such cases, and you agree to provide such additional information as kwiff may request in order to satisfactorily complete its verification procedures.
D.5.2 It is your responsibility to provide kwiff with the correct details of your payment method for the purpose of making deposits to and accepting withdrawals from your kwiff Account.
D.5.3 Only you can make deposits into or withdrawals from your kwiff Account. Third parties are not permitted to make deposits into or withdrawals from your kwiff Account on your behalf or otherwise.
D.5.4 kwiff reserves the right to carry out additional verification in respect of your identity at the point of depositing or withdrawing to/from your kwiff account or at any other time. Additional verifications will be mandatory if you pay or stake in casino games and/or slots a total of two thousand euro (or currency equivalent). Transactions and/or kwiff accounts may be held/suspended until satisfactory completion of these verifications.
D.5.5 Deposits into your kwiff account may only be made for the purpose of using the Service. Your account may be suspended or closed if we reasonably believe that you are depositing funds without the intention of using the Service and/or if bets/wagers are placed in such a way to guarantee a profit irrespective of the outcome and we may request reimbursement of any merchant charges incurred in the transactions. Such instances may be reported to the relevant authorities.
D.5.6 kwiff reserves the right to refuse to transfer funds to you if kwiff reasonably suspects fraud, money laundering and/or any other form of illegal or suspicious activity and to report such details as kwiff considers necessary to the relevant authorities.
D.6 kwiff may deduct amounts from your kwiff Account as follows:
the amount you stake in respect of any bet/wager you enter into with kwiff;
- to pay reasonable bank charges or administrative costs incurred in relation to deposits received and/or funds withdrawn;
- to correct an Error (as defined in the Betting Rules);
- to effect a withdrawal when requested by you (subject to these Terms and Conditions);
- to effect a chargeback when received by kwiff;
- where kwiff decides (at its sole discretion) to close a kwiff Account and to refund you; or
- as otherwise authorised or requested by any relevant governmental or administrative authority.
D.7 kwiff will not accept a bet/wager from you unless there are adequate funds in your kwiff Account to cover the amount of the bet/wager. kwiff does not provide credit, nor does it participate in, arrange, permit or knowingly facilitate the giving of credit.
D.8 The balance of a kwiff Account may be a debit in the case of a chargeback. We reserve the right to require you to deposit funds to restore your account from a debit position.
D.9 Minimum and/or maximum deposit/withdrawal limits may apply depending on the payment method chosen by you or at kwiff’s discretion. The minimum withdrawal amount is £/€10.Payments are only accepted in the currency of your account and may incur a charge from the payment provider, click here for more information.
D.10 kwiff reserves the right to charge you for administrative costs resulting from withdrawals made from your kwiff Account.
D.11 All suspicious transactions or activities detected by kwiff will be reported to the relevant governmental or administrative authorities. We may also bring suspicious betting activity to the attention of the governing body of the underlying sporting event. In each case, this may involve the disclosure by us to the relevant authority of personal data relating to you. kwiff, the National Crime Agency, the Gambling Commission or any other relevant governmental or administrative authority may monitor or request to review all transactions to prevent money laundering or any other illegal activity. If kwiff detects suspicious transactions or activities, kwiff may:
- suspend or withhold payment of any amount pending receipt by kwiff of satisfactory evidence that the transaction or activity in question is not suspicious; and/or
- void the relevant bet(s) and/or wager(s).
D.12 Where a kwiff account has been inactive for a period exceeding thirteen (13) consecutive months, we will apply a dormant account Fee. This Fee is £/€5, or the currency equivalent, per month. The fee will be deducted from the balance on a monthly basis until: you reactivate your account by recording a transaction on it; your account has been closed; or your account balance reaches zero.
D.13 You will be notified via email after 12 months’ inactivity, after that, the Fee will apply. For UK kwiff accounts we shall attempt to return the balance to the last payment method used before deducting any fee.
E. Security rules
E.1 You will be required to choose a username (your email address), password and PIN. It is your responsibility not to share this information. If you have reasons to believe that others have become aware of this information, you should immediately set up a new password and or/PIN in the App or website. kwiff is not required to maintain usernames, passwords or PIN. You must use your best endeavors not to lose your username, password and/or PIN and you must not, under any circumstances, share your password, PIN and/or username with a third party. kwiff will not be responsible and will not be held liable for any claim regarding your kwiff Account in the event that your username, password and/or PIN is lost, misplaced, forgotten or shared with a third party.
E.2 Card deposits may, from time to time, be partially and/or fully declined subject to certain security systems managed in collaboration with a Payment Solution Provider. Such security measures may decline Cards that are legitimate, but nevertheless it may not be possible to process at a particular time. kwiff’s personnel do not control these systems, nor do they have any knowledge of the reasons for any deposits being declined.
E.3 All telephone or electronic communications between you and kwiff may be recorded for security and training purposes and/or compliance with accounting and/or finance regulations.
E.4 Before processing any deposits and/or withdrawals kwiff may request documents to verify the identity of the Card user and/or authorisation to use a specific Card provided by you. This may cause delays in the processing of deposits and/or withdrawals.
E.5 You may not use and/or abuse an error, technical failure or an instance of incompleteness on the App or website. If you detect or become aware of an error, failure or incompleteness, you shall:
- refrain from taking any advantage whatsoever of the error, failure or incompleteness;
- keep the details of such error, failure or incompleteness strictly confidential;
- upon detection or becoming aware of such error, failure or incompleteness, notify it to kwiff by sending an email to email@example.com
Without prejudice to other remedies available to kwiff under law or equity, if you fail to comply with this clause, kwiff:
- shall be entitled to full compensation for all costs that may be associated with the breach of this clause by you;
- reserves the right to, notably but not limited to, suspend your kwiff Account, and/or freeze or subtract all or part of the winnings in your kwiff Account without prior notice, in order to cover part or all of the damages suffered by kwiff as a result of your breach of this clause
E.6 Your identity may be determined on the basis of all or a combination of information, such as your name, mailing address, phone number, email address, Card number, and any other type of identification that may possibly be required.
F.1 You understand that the Services offered on the App or website are for entertainment value only. You accept that by using the Services, there is a risk that you may lose, as well as win, money. You acknowledge and agree that your use of the Services is at your own choice, discretion and risk. kwiff accepts no responsibility and shall not be liable for any consequences that are alleged to have occurred through your use, or misuse, of the App or website and/or Services.
F.2 The maximum liability of kwiff to you arising out of or relating to the Services and/or the kwiff Rules, whether for breach of contract, tort (including negligence), or otherwise shall be:
- in cases where kwiff has accepted and confirmed a bet, limited to the amount of the bet plus any winnings payable in respect of that bet; and
- in cases where a bet is placed but kwiff should not have accepted the bet for whatever reason, limited to the amount of the bet placed.
- In all other circumstances, kwiff shall have no liability whatsoever.
F.3 Notwithstanding the rest of the terms of this part F, nothing in these Terms and Conditions shall exclude or limit kwiff’s liability for fraud, death or personal injury resulting from kwiff’s negligence or any liability to the extent such liability cannot be excluded or limited as a matter of law.
F.4 You are entirely responsible for complying, and warrant that you comply with your own local laws concerning gambling prior to opening a kwiff Account, placing any bets, stakes or wagers or using the App or website and/or Services. If you are physically present in a country where the use of the Services is prohibited, you must not register for a kwiff Account, attempt to use the Services or use your Card to participate in gambling with kwiff. kwiff is not responsible for any taxes that may be payable by you whether on any bets/wagers placed, winnings or otherwise. You (not kwiff) are responsible for reporting or declaring any funds withdrawn, including any winnings, if such reporting is required by local law, tax or other authorities.
F.5 kwiff makes no representation or warranty, explicit or implicit, as to your legal rights to participate in the Services, nor shall any of kwiff’s employees, affiliates, or media partners have the authority to make any such representation or warranty. You shall not use the Services, open, use or reuse a kwiff Account, enter the App or website, nor accept any prize if you do not fully understand, agree to, wish to become a party to, and comply with, without exception, all the kwiff Rules, as these may be amended from time to time.
F.6 Access and connection of your device to the internet is your responsibility. kwiff will not accept liability for any issues arising due to your internet connection or internet service provider preventing you from accessing the service.
F.7 kwiff will make commercially reasonable efforts to prevent any malfunctioning in the App or website’s activity. However, in any event of a technical failure (or any other error) in the App or website systems for any reason whatsoever, kwiff will be entitled to cancel your participation in any of the Services affected by the malfunction. In such instances, kwiff’s responsibility and liability will be limited only to the amount (wager) that was paid by you for participating in such Service, and your kwiff Account will be credited with such amount (wager) accordingly.
F.8 If any technical failure (or error) results in awarding winnings to you or in an increase in winnings owed or paid to you, you shall not be entitled to these winnings. You shall immediately inform kwiff of the error and shall repay any winnings credited to your kwiff Account in error to kwiff (as directed by kwiff) or kwiff may, at its discretion, deduct an amount equal to those winnings from your kwiff Account or set off such amount against any money owed to you by kwiff.
F.9 You should take all appropriate measures to protect the data and/or Software stored on your mobile device against all damage of any sort.
F.10 Participation in the Services implies knowledge and acceptance of the limits of the Internet and the App or website, especially:
- technical capacity, response time for consultation, interrogation or transfer of information, risk of interruption, and in general risks inherent in any connection and transmission failure;
- contamination risks by potential viruses circulating on the Internet.
- failure in the protection of data;
Hence, without prejudice to other clauses of this section F, kwiff shall not be responsible for (including but not limited to):
- transmission and/or reception of any data and/or information on the Internet;
- any damage caused by a virus, computing bug or technical failure;
- any damage caused to your hardware or software;
- failure of any reception material or communication circuit;
- loss of any data;
- any failure preventing or limiting participation in a game, or a failure damaging your system, including your hardware and software.
F.11 You must not misuse the App or website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the App or website, the server on which our App or website is stored or any server, computer or database connected to the App or website. You must not attack the App or website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. kwiff will report any such breach to the relevant law enforcement authorities and kwiff will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the App or website will cease immediately.
F.12 If you are dissatisfied with the App or website or any Service, or with any of the present kwiff Rules, your sole and exclusive remedy is to discontinue using the App or website and the Services.
F.13 You understand that kwiff reserves the right to change or remove any of its Services at any time.
F.14 kwiff makes no representations about the suitability, reliability, availability, timeliness and accuracy of the information, software, products and Services contained and/or offered on the App or website for any purpose. All information, software, products and Services are provided “as is” without warranty of any kind. kwiff disclaims all warranties with respect to information, software, products and Services contained or offered on the App or website, whether expressed or implied.
F.15 kwiff shall have no liability with respect to any damage or loss that was caused due to reliance, of any type, on the information or any other publication or content appearing on the App or website, and you are invited to verify the information published on the App or website.
F.16 You will use the App or website and Services at your own risk, and kwiff shall not be responsible for any damage or loss you may incur as a result of modifications, enhancement, termination, suspension or discontinuation of the App or website or any of the Services. kwiff will not be responsible for any damage or loss you may incur as a result of your use or reliance on the content of any website, mobile site and/or mobile application to which links appear on the App or website.
F.17 You shall review the kwiff Rules as posted on the Website and the App or website on a regular basis.
G. Privacy Notice (including cookies)
All our Privacy details are now available in a separate link: https://www.corporate.kwiff.com/privacy-notice
H. Sports Betting
H.1 You may only bet up to the amount held within your kwiff Account or any limits set on your kwiff Account, whichever is the lesser. kwiff reserves the right to accept or decline the whole or part of any proposed bet.
H.2 Bets placed using funds deposited via a Card do not become valid until kwiff has received payment. If payment has not been received before an event commences, then that bet is automatically void unless kwiff communicates otherwise to you at the time of the attempted placing of the bet.
H.3 Bets are only accepted when made via the App or website. No other form or method of communication (email, telephone, post etc) may be used to place a bet.
H.4 It is your sole responsibility to ensure that the details of your bet are correct.
H.5 Availability of the Undo functionality is at kwiff’s sole discretion and kwiff reserves the right to remove and/or amend the Undo functionality at any time and without notice. Where the Undo functionality is not available, a bet may not be cancelled nor undone.
H.6 Bets will only be valid if accepted by kwiff. When attempting to place a bet, kwiff will notify you if it accepts the bet you are attempting to place. kwiff shall not be liable for the settlement of any bets where kwiff has not confirmed its acceptance of the bet. Acceptance of the bet occurs when a unique bet ID has been issued and the bet is reflected in the account history. If you are concerned as to whether your bet has been accepted, please visit the “Cash Out” section of the App or website where details of all your accepted bets will be displayed.
H.7 kwiff reserves the right in its sole discretion not to accept certain bets, or to scale back the stakes. From time to time we may restrict access to some parts of the App or website, or the entirety of the App or website.
H.8 In the event of a system malfunction, all unconfirmed bets are void. kwiff will not be liable to you for any loss that you may have as a result of such suspension or delay. A bet may also be declared void in order to ensure compliance with all applicable laws or in the event of Force Majeure.
H.9 For a copy of the Betting Rules, click here.
The Betting Rules are an integral part of the agreement between you and EGG. By accepting the EGG Rules, you confirm that you have read and understood the Betting Rules and that you will abide by them.
H.10 By accepting any prize or winnings from kwiff, you agree to being contacted and asked to consent for your name to be used for advertising or promotional purposes without additional compensation. Consent is not mandatory and may be revoked at any time by contacting kwiff.
H.11 Please note that it is a condition of any bet that in entering into that bet you are not in breach of any rules about irregular and/or suspicious betting or misuse of inside information relevant to a sports governing body, other professional body of which you are a member, or your employer. Any bet made by you in breach of any such rule shall be void.
I. Cash Out
I.1 Single and Accumulated bets placed both pre-match and in-play are eligible to ‘Cash Out’. You will have the option to accept settlement of bets you have placed before the result of the bet is determined. The ‘Cash Out’ amount is calculated based on the current odds and is subject to change depending on when you choose to accept a ‘Cash Out’. The ‘Cash Out’ amount offered will be the minimum total amount that will be returned to your account if the ‘Cash Out’ request is successful.
The ‘Cash Out’ amount could also be Supercharged and more funds added to that minimum total amount. Kwiff cannot be made liable in case ‘Cash Out’ is not available for technical or any other reasons. We recommend explicitly not to place bets based on the assumption that ‘Cash Out’ will be available in time for the respective bet. The final result of the bet will have no impact on the ‘Cash Out’ amount from that point.
I.2 Similar to placing a bet there is a time delay in ‘Cash Out’ being accepted. If the ‘Cash Out’ value has changed after the customer’s request before the conclusion of the ‘Cash Out’, the ‘Cash Out’ will be rejected. If the app is closed for any reason during the countdown, the ‘Cash Out’ will still process if there are no reasons not to (eg. odds change, market not available or other reasons).
I.3 When ‘Cash Out’ is available pre-event, and we do not cover the event In-Play or stop covering the event In-Play, then Cash Out will be unavailable once the event starts or our In-Play coverage stops. We do not guarantee the availability of ‘Cash Out ‘offers for any event or market type at any time, even if it has been offered for the same event or market type before.
I.4.1 Using ‘Cash Out’ may mean you will opt out of and no longer be eligible for a particular promotion. See terms and conditions of the promotion for further details.
I.4.2 A Cashed Out bet will no longer be affected by re-settlements as part of individual sport rules or goodwill gestures, promotions or offers.
I.4.3 ‘Cash Out’ will not be offered on Surprise Bets.
I.4.4 Bets placed to qualify for a surprise bet may also not have ‘Cash Out’ available.
I.4.5 Where an error results in an incorrect amount being offered that is subsequently Cashed Out, then the ‘Cash Out’ transaction will be made void and the original bet will be settled on the final result with the correct prices applied to the bet.
I.4.6 Kwiff reserves the right to remove all or part of the Cash Out feature to any customer or group of customers where it has reasonable grounds to believe that the customer or group of customers is misusing Cash Out. This will be at Kwiff’s discretion.
J.1 In addition to these terms and conditions, each Casino game offered on the app has its own individual rules which you are bound by when playing the game. The help section of each game will also contain the applicable paytable for the game as well as an indication of its Return to Player rate.
J.2 Specific disconnection rules and policies (or interrupted/unfinished games rules and policies) are applicable to each game offered on the app. These rules and policies can be consulted in the help section of each game.
J.3 kwiff may withhold winnings and void wagers if kwiff determines that you or another customer have manipulated any game or acted in a fraudulent manner, if there is collusion (or suspected collusion) between you and any other player or if it is determined that you are seeking to disconnect or timeout from a game deliberately or to take any other action in bad faith to unfairly manipulate the outcome or results of a game.
J.4 You accept and agree that the outcome of all casino games (except for live games) are generated by random number generators (RNGs) hosted on servers operated on kwiff’s behalf by Casino games suppliers as listed in section B of these Terms and Conditions. If there is any discrepancy between the result received by you and the result shown on the applicable servers, then the result shown on the servers shall in all circumstances take precedence. You understand and agree that kwiff records (or records maintained on its behalf) shall be the final authority in determining the terms of your use of the casino.
J.5 kwiff shall be entitled, at its sole discretion, to amend, modify, or discontinue, at any time, any of the Services, and/or bonuses and/or promotions and/or introduce new games, Services, bonuses, and/or promotions. kwiff shall not be liable for any loss suffered by you resulting from any changes made and you shall have no claims against kwiff in such regard.
J.6 General bonus rules
J.6.1 All casino promotions, bonuses or special offers are subject to promotion-specific terms and conditions and any promotion, bonus or offer credited to your kwiff Account must be used in adherence with such terms and conditions. It is your responsibility to review all such promotion-specific terms and conditions, which will be available at the time the promotion is running. Any promotion-specific terms has precedence over these Terms and Conditions in the event of there being any inconsistency or discrepancy.
J.6.2 kwiff reserves the right to withdraw any promotion, bonus or special offer at any time. In the event that kwiff believes you are abusing or attempting to abuse a bonus or other promotion, or are likely to benefit through abuse or lack of good faith, then kwiff may deny, withhold or withdraw from you any bonus or promotion, either temporarily or permanently, or terminate and/or block your kwiff Account without being under any obligation to pay you any bonus funds or winnings which remain subject to wagering requirements held within. Abuses include, but are not limited to, use of multiple accounts, fraud, collusion, manipulation of software, exploitation of loopholes or other technical forms of abuse or other behaviour which amounts to deliberate cheating.
J.6.3 Bonus amounts and all winnings generated from bonuses are kept in a bonus balance which is separate from your deposit balance. The bonus balance may only be withdrawn after the bonus amount has been fully wagered according to the promotion-specific terms and conditions where applicable. You will not be able to withdraw the bonus amounts and any winnings generated from bonuses from your kwiff Account prior to meeting the specified wagering requirements set out in the promotion-specific terms and conditions. This does not affect your right to withdraw funds from your deposit balance; your deposit balance may be obligations which prevent it complying with a withdrawal request); your ability to withdraw your deposit balance will not be affected by the terms of any bonus or the wagering requirements applicable to any promotion.
K.1 The refer-a-friend promotion is a reward (a sports bet) to be sent to a referrer (existing customer) and a reward (the same sports bet) to be sent to the referee (the friend), after the successful registration and placement of a sports bet which resulted from a successful referral
This offer is available to customers who are existing kwiff customers who have successfully registered and deposited at least five pounds (£5.00) with kwiff.
K.2 The Reward
K.2.1 Customers eligible for a reward following a successful referral will be awarded a sports bet of kwiff’s choice. The customer will not be able to select the bet. Not all bets will be ‘“kwiffed” (supercharged) and any odds increases are subject to the regular terms and conditions; section kwiffed bets.
K.2.2 If the bet is a winning bet, the customer will receive the bet’s winnings excluding the value of the stake. The winnings will not be subject to any wagering requirements and can be withdrawn.
K.2.3 If the bet is cancelled, for example if the event is no longer scheduled to be played, the stake is not returned to the customer.
K.2.4 If the bet is voided (“pushed”), the stake is not returned to the customer.
K.3 Qualification for the Reward (Referees)
K.3.1 The referee (friend) reward offer is available to customers who register and place a sports bet with kwiff. The referee must not have signed up to kwiff previously at any point. The referee must use the kwiff referral link they have received from the referrer when registering their kwiff account.
K.4 Qualification for the Reward (Referrers)
K.4.1 A ‘successful referral’ is a referral that results in the registration and placement of a sports bet by the referee.
K.5 General refer-a-friend terms and conditions
K.5.1 Referral attempts that do not use the referral link mechanism prior to depositing and placing a bet will not qualify for the reward.
K.5.2 There is no limit to the number of referrals that can be made by an individual referrer, subject to abuse.
K.5.3 Referral links will be generated by kwiff and can be accessed via the kwiff app.
Referral links can be shared by any means online.
K.5.4 The referrer and the referee (friend) can’t be the same person. Where we identify they are the same person, for example by email address, phone number, or name, the offer will be void.
K.5.5 This offer cannot be used in conjunction with any other offer.
K.5.6 Customers must be aged 18 or over to qualify for this offer. Customers must have passed verification.
K.5.7 kwiffs general terms and conditions apply.
K.6 Amends to the referral scheme.
K.6.1 kwiff reserves the right to withdraw this offer if, in our judgement, the offer is being abused. kwiff also reserves the right to change or amend the reward and the structure of the offer at any time for new entrants. Any decision made by kwiff with regards to this offer is final.
L. Complaints and dispute resolution
L.1 Any complaint relating in any way to the use of the App or website or the Services should be addressed to our Customer Service team. Our aim will be to address your complaint as soon as practically possible and within a reasonable time frame. We will strive to achieve an amicable resolution where appropriate. In all cases we will endeavour to resolve the matter within 8 weeks from the point at which we have been supplied by you with all relevant information.
L.2 kwiff is also affiliated with the Alternative Dispute Resolution entity eCogra for disputes relating to the outcome of a gambling transaction. Refer to the Complaints procedure for more information on complaints and disputes.
L.3 Alternatively, you may direct your complaint to the Online Dispute Resolution (ODR) platform of the European Commission which can be accessed via EC Online Dispute Resolution.