kwiff isn’t gambling as you know it. We’re redefining the experience with a bold, player-first approach to sports betting and casino, powered by our proprietary tech platform, fully automated sportsbook, and standout UX across web and mobile. What truly sets us apart? Supercharging: our signature feature that allows players’ odds, cash outs and more to be supercharged at random, creating surprise wins and a thrilling betting experience.

We are seeking a highly motivated and detail-oriented Junior CRM Executive with a passion for delivering compelling, player-facing campaigns across both sports betting and casino verticals. The ideal candidate is data-driven, creative, and eager to contribute to a fast-paced, product-focused environment.

This is a fantastic opportunity for someone who thrives in a dynamic environment and wants to help shape unforgettable user experiences through CRM strategy and execution. If you have a genuine interest in sports and casino gaming, combined with a strong desire to learn and grow within the iGaming industry, we’d love to hear from you! 

Your role & responsibilities:

Campaign Ownership: Take end-to-end responsibility for planning, executing, and delivering assigned CRM campaigns and promotions.

Execution & Delivery:  Build and deploy multi-channel CRM campaigns (email, SMS, push notifications, in-app messaging) using CRM tools – ensuring accuracy, timing, and relevance.

Campaign Setup: Set up campaigns using both internal tools and external promotion platforms, ensuring smooth execution across all channels.

Cross-Team Collaboration: Work with the wider kwiff team to address user issues, align messaging, and ensure a cohesive player experience.

User Journey Development: Contribute to the evolution of casino-specific player journeys and support monthly campaign planning to drive retention and engagement.

Customer Focus: Collaborate with customer support and other departments to enhance satisfaction and resolve player queries through targeted CRM touchpoints.

Data Analysis & Reporting: Use data to assess the performance of campaigns and provide insights that support the optimisation of CRM strategies.

Key skills we’re looking for:

• Work Ethic: A strong work ethic with a proactive and solutions-oriented mindset.
  
• Attention to Detail: Precision and accuracy in campaign setup and execution.
• Focus on Growth: While direct experience is not essential, a genuine passion for casino, sports and the iGaming industry, coupled with a desire to learn and take on new responsibilities, is key.
• Communication Skills: Ability to work collaboratively across teams and communicate effectively in a fast-paced environment.

Bonus points if you have:

• Experience using industry-standard CRM tools (e.g., Optimove, Salesforce, Xtremepush).
• Familiarity with segmentation strategies and A/B testing.
• Understanding of regulatory requirements in online gambling jurisdictions.

What we can offer you:

At kwiff, we back our team with support, autonomy, and a culture of real ownership. Here’s what you’ll enjoy as part of our Malta office:

Private Healthcare – Full coverage, including dental.
Performance Bonuses – Quarterly, based on company achievements. 
Well-being Allowance – Budget refreshed every six months to spend on wellness or fitness
Free Lunch – Enjoy lunch on us when working from the office.
Long Service Rewards – Travel perks to celebrate your commitment.
Team Socials & Culture  – Regular events, office dogs, offsites, plus ping pong, darts

Why join us?

At kwiff, we don’t just follow trends, we create them. From unlimited betting options to surprise wins and slick user journeys, we’re building a product that players love!  This is an exciting time to join us. We’re a dynamic company founded by industry-recognised leaders with a proven track record in the gambling space. We know where we’re going and we’d love you to come with us.

Kwiff is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We aim for equity at all three stages of the recruitment process. Please let us know if there’s anything we can do to make the process more accessible to you.