Responsible Gambling Analyst (Malta)
kwiff is looking for someone to join an ever evolving team to supercharge safer gambling.
As a Responsible Gambling Analyst at kwiff you will play a vital role in maintaining the integrity of our gambling services while ensuring the well-being of our customers. You will be responsible for monitoring, analysing, and implementing strategies to promote responsible gambling behaviours and prevent potential gambling-related harms.
A successful candidate will be supporting a comprehensive programme to comply with applicable regulatory obligations.
Key Responsibilities:
- Analyse risk-scoring reports to identify at risk players.
- Interact with players who are display indicators of risk by phone or email and provide support according to internal policies and procedures for additional checks, application of tools and self-exclusion.
- Create and maintain detailed records of interactions, information, interventions and reviews carried out.
- Assist in the development, implementation and evaluation of responsible gambling tools
- Collaborate with internal teams, including customer experience and marketing, to implement responsible gambling initiatives.
- Uphold and improve responsible play processes
- Review accounts based on alerts and other reports to identify players that may require further attention or ongoing monitoring.
- Interpreting and analysing data sets from customer accounts, following key patterns and trends that may indicate problem gambling.
- Note; this role will require working weekends.
Requirements:
- Perfect written and spoken English, with the abilty to understand British slang terms.
- Personable to be able to engage with players and build relationships quickly.
- Knowledge of responsible gambling approaches and good practices
- Strong analytical skills with the ability to interpret complex data sets to take reasoned actions.
- Excellent record keeping skills
- Previous experience in a similar role within the gambling industry or related field is highly desirable.
Part of our package:
- Competitive salary
- Company performance bonuses
- Gym or health and well-being allowance
- Beer Fridays (well every day if you want, we have an office tap ready to pour)
- Company events and the usual office entertainment like Ping Pong, darts, PlayStation
- Health insurance plan
- Free lunch every weekday
- Dogs, lots of Dogs.
About kwiff
sportsbook. We have launched our native iOS and Android apps on the UK market, offering our customers best-in-class UX/UI. Our ambition is to offer the best gambling experience and we have the knowledge, resources and courage to make it happen.
Kwiff was founded in 2015 and we have been on a rocket trajectory with record customer intake and fast revenue growth. Kwiff has more than 80 employees across our London and Malta offices. Founder Anders Ström has a proven track-record in the industry previously having founded operator Unibet/Kindred Group and sportsbook supplier Kambi. Kwiff offers the advantages of a young and dynamic start-up coupled with the stability and security of a larger and established company. Our London office is located in West London, within walking distance of the District Line.
At kwiff we value people that are:
BOLD – believe they can make a difference and have a big impact.
SMART – action driven, customer centric, curious, good collaborator.
RESPONSIBLE – have great judgement, acts in the company’s best interest, self-motivated
ENTERTAINING – helps creating an awesome customer experience, are easy going, a team player and enjoy having fun at work.