kwiff isn’t gambling as you know it. We’re redefining the experience with a bold, player-first approach to sports betting and casino, powered by our proprietary tech platform, fully automated sportsbook, and standout UX across web and mobile. What truly sets us apart? Supercharging: our signature feature that allows players’ odds, cash outs and more to be supercharged at random, creating surprise wins and a thrilling betting experience. 🎯⚡️

As we scale, we’re on the hunt for an Account Management Support Agent to join our team in Malta. This is a fantastic opportunity for someone with a passion for iGaming and a solid understanding of customer experience to take the next step in their career. You’ll be supporting high-value account managers, getting hands-on with real player data, and helping us deliver the kind of service that keeps our top players coming back. If you’re hungry to learn, love the buzz of matchday, and want to grow in a fast-paced, collaborative environment, apply below! 

Your role & responsibilities:

Player Support & Engagement – Manage High-Value player chats, Loyalty inbox queries, and make outbound calls to welcome new VIPs, follow up on feedback, verify player info, or re-engage lapsed players.

Bonus Credit & Comms – Credit goodwill, birthday, and onboarding bonuses for high value players, with timely follow-up via email, chat, or phone where appropriate.

Escalation Handling – Review internal escalations (bonus, compliance, support), resolve where possible, and escalate anything sensitive to the correct department.

Document Support – Conduct calls and follow up on outstanding documents to help progress verification for players.

Retention Monitoring – Flag potential High Value players and assess for goodwill gestures or engagement opportunities, and reach out directly

Campaign & Project Support – Help deliver targeted email/SMS comms and support wider AM initiatives like reactivation calls, player reviews, or internal audits.

Key skills we’re looking for:

• Great Communicator – You’re confident, friendly, and clear on the phone, over email, and in chat. You know how to listen, build trust, and handle conversations professionally.
• Detail-Oriented & Reliable – You take pride in getting things right, follow procedures carefully, and spot things others might miss. You stay organised and keep on top of your tasks.
• Curious & Quick to Learn – You’re eager to pick up new systems, tools, and industry knowledge. You ask good questions, take feedback well, and enjoy growing in a fast-paced environment.
• Sports & Casino Interest – Whether it’s weekend accumulators or a spin on your favourite slot, you have an interest in betting or gaming and are excited to learn more about both.
• Team Player – You work well with others, communicate openly, and know when to ask for support. You’re dependable and bring a positive attitude to the team.
• Customer-Focused – You care about giving people a great experience, even when you’re not speaking to them directly. You understand the value of loyalty and attention to detail.

Bonus points if you have:

• Experience in customer service, call centres, or hospitality
• Worked with tools like Excel, live chat platforms, or basic CRM systems
• Interest or personal experience in sports betting or online casino
• Familiarity with responsible gambling principles (training will be provided)

Working hours: 

This is a full-time, shift-based role based in our Malta office. Shifts are scheduled in advance and will include weekends, evenings, and public holidays on a rotational basis. You’ll be working flexibly aligning with peak interaction times to support player engagement.

What we can offer you:

At kwiff, we back our team with support, autonomy, and a culture of real ownership. Here’s what you’ll enjoy as part of our Malta office:

Private Healthcare – Full coverage, including dental.
Performance Bonuses – Quarterly, based on company achievements. 
Well-being Allowance – Budget refreshed every six months to spend on wellness or fitness
Free Lunch – Enjoy lunch on us when working from the office.
Long Service Rewards – Travel perks to celebrate your commitment.
Team Socials & Culture  – Regular events, office dogs, offsites, plus ping pong, darts

Why join us?

At kwiff, we don’t just follow trends, we create them. From unlimited betting options to surprise wins and slick user journeys, we’re building a product that players love!  This is an exciting time to join us. We’re a dynamic company founded by industry-recognised leaders with a proven track record in the gambling space. We know where we’re going and we’d love you to come with us.

Kwiff is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We aim for equity at all three stages of the recruitment process. Please let us know if there’s anything we can do to make the process more accessible to you.