C.1 Creation of a betkwiff Account

C.1.1 An individual cannot participate in any gambling using the Services unless that individual has an Account. To open an Account, you must submit an application for registration and provide your:

• date of birth;
• first and last name;
• place of residence;
• valid email address;
• valid telephone number; and
• a username (your email address), a password and a four (4) digit PIN.

C.1.2 You may only apply for an Account if you are eighteen (18) years old or older. If you are under 18 you cannot register with us and you cannot hold an Account. Underage gambling is an offence. We carry out age verification procedures on all accounts as required by legislation. For this purpose, we may use a third party service or request that you provide a proof of age. A Account may be suspended until satisfactory proof of age is provided.

C.1.3 If you apply to hold an Account, you warrant and represent that:

• you are a natural person whose usual residential address is in a jurisdiction that permits gambling (a corporate entity will not be accepted);
• you are at least 18 years of age;
• your betting activity will not be in breach of the rules on betting of any sport governing body, nor any other professional body, nor in breach of any terms of your employment;
• you are not in a position to influence the outcome of any event in relation to which we offer betting;
• you are not acting on behalf of another person;
• you are not restricted by limited legal capacity;
• you are not a problem gambler;
• you will not deposit monies in your Account using a Card or Payment Solution Provider which you are not authorised to use;
• you will not conduct criminal activities using the Services or involving a Account;
  you will not deposit monies originating from criminal activities;
• you do not find the App or website or the Services offensive, objectionable or indecent;
• you will maintain your Account details to ensure that they are up-to-date in terms of the following: first and last name, place of residence, valid email address and phone number at all times;
• and you have provided true and correct information in connection with your application for an Account.

C.1.4 The Account registration process requires you to choose a username, password and PIN combination. You must keep this information secret. All bets/wagers made using your username and password/PIN will be regarded as valid. Equally, any bet/wager placed while your account has been accessed via the biometric ID functionality (as available on applicable devices) will also be regarded as valid. Unless caused by our negligence, any unauthorised use of your username, password or PIN shall be your sole responsibility and be deemed to be your own use. We will not be liable for any such unauthorised use and you will not be refunded any losses arising from such unauthorised use.

Please contact us as soon as possible at help@betkwiff.com if you have lost or forgotten your username and/or password/PIN. You agree to inform us as soon as possible if you believe that your Account information is being used by a third party so that we may suspend your Account to prevent further abuse. We recommend that you do not use any system allowing you to store and prepopulate passwords on your device. This will help to limit the risk of unauthorized use of your Account.

C.2 Management of your Account

C.2.1 We reserve the right at its sole discretion without cause and at all times, to:

• decline to open a Account;
• decline to accept deposits without;
• request documents to verify your identity and the ownership of payment methods used on your account at the time of depositing, withdrawing or any other stage; your account may be suspended until satisfactory completion of these checks.
• request authorisation to use a specific Card;
• hold and manage funds belonging to you in accordance with generally accepted guidelines for cash management regarding such funds; this may include a Payment Solution Provider being entrusted to hold funds in your name or for your benefit;
• suspend or close your Account and/or forfeit and/or confiscate any winnings in an Account and/or refuse to honour any winnings, pending the outcome of any investigation by ue where we reasonably believes that, directly or indirectly: 

(a) any of the Rules have been breached; 

(b) you have acted dishonestly or unfairly in order to gain an advantage and/or cheated or employed or made use of an automated or electronic system (including machines, robots, computers, software or any other automated system); 

(c) you are found to have provided false/misleading or otherwise inadequate information and/or documentation regarding your identity and any other account details as requested by us ; and/or 

(d) other unauthorised activities have occurred (or are suspected) in connection with a betting event, transaction, gameplay and/or the operation of the Account (such as, but not limited to, breach of applicable laws, rules or regulations, breach of a third party’s rights, fraud, collusion and cheating). You will be notified of the suspension or cancellation of your Account, the forfeiture and/or confiscation of winnings in your Account and/or our refusal to honor any winnings via e-mail and, if the suspension leads to the retention of winnings, a documented copy of the decision may be sent to any other relevant authority. During the suspension period, it will not be possible for you to unlock your Account.

• to close your Account and/or void any bets or stakes where, based on the information relating to your gambling or deposit activity, we have made the decision to no longer offer our Services to you;
• Exclude players from any promotions or offers without any advanced warning.

C.2.2 An Account does not accrue interest.

C.2.3 We hold customer funds separate from company funds in a customer funds bank account which is separate from our business accounts; our bank has been notified that the customer funds held in the customer funds bank account are held on trust for customers; these steps are designed to ensure that customer funds are distributed to customers in the event of insolvency. This means that reasonable steps have been taken to protect customer funds but that there is no absolute guarantee that all funds will be repaid.

C.2.4 An account is non-transferable. You may not sell or transfer the accounts, and you can use an account if you acquire it. Funds cannot be transferred between Accounts.

C.2.5 You can only hold one Account at a time. In the event that this rule is breached, we reserve the right to block and/or delete either, both or any Account(s) held by you, cancel any outstanding bets/wagers and reallocate all the funds to a single Account or refund Account balances, at our sole discretion.

C.2.6 You shall not allow any other individual, including (without limitation) any person under 18 years of age, to use or reuse your Account.

C.3 Responsible gaming – Account settings

C.3.1 We take responsible gambling very seriously. We want you to enjoy gambling on the App or website and to be entertained. If you stay in control of your gambling, you will have more fun. Please refer to our Responsible Gambling Policy for more details.

C.3.2 You may, in the Responsible Gambling section of your Account:

• set limits on the amount that you may lose and/or deposit into your Account within a specified period of time (daily, weekly or monthly);
• take a “time out” break for a period of time between 24 hours and 6 weeks. Time out requests are activated with immediate effect and you will not be able to access your Account until the timeout period has expired;
• exclude yourself from playing. At your request we will close your Account for a minimum of six months up to 5 years. During this time you will not be able to access your Account unless you follow the return to play procedure and observe a cooling off period.

C.3.3 If you have set a limit as set out above you may change or revoke the limit in the ‘My account – Responsible Gambling’ section of the App or website. Decreasing a limit will be implemented immediately and you will be notified as to when the decrease comes into effect. Increasing or removing a limit takes effect after a period of 24 hours has lapsed so as to give you an opportunity to reconsider your decision (a cooling-off period). We shall not accept a deposit or bet/wager from you that is contrary to a limit or exclusion set by you.

C.3.4 We reserve the right to close your Account if we believe that your gambling will cause you financial or personal difficulties.

C.3.5 If you feel that you may have a problem controlling your gambling, we strongly recommend that you contact one of the professional organisations listed in our Responsible Gambling Policy for help, support and guidance. In such circumstances you should make use of our Responsible Gambling tools, and in particular consider the self-exclusion option.

If you wish to refrain from gambling we strongly advise you to uninstall this and all other gambling apps from your phone and enable the device’s restrictions settings to prevent the device being used to access 18+ content.  You should also consider installing software such as Netnanny or Gamblock, which are designed to prevent your web browser from accessing gambling content.

C.3.6 You are also able to activate a temporary time out facility for periods of 24 hours, one week, one month or such other period as you may reasonably request, up to a maximum of 6 weeks. This facility may be activated at any time from the ‘Profile  – My Account – Responsible Gambling’ section of the App or website. Time out requests are activated with immediate effect and you will not be able to access your Account until the timeout period has expired. Time out periods cannot be overridden.

C.3.7 If you elect to self-exclude from our Services, pursuant to the self-exclusion facility outlined above, we will close your account and return any funds to you. We will take all reasonable steps to prevent you from accessing the Services, and will take reasonable steps to remove you from our marketing database and to stop sending promotional materials to you.  We will close your Account and return any funds held on deposit to you in accordance with these terms and conditions.

C.3.8 If you choose to self-exclude from our Services, you accept that you have a parallel obligation not to seek to circumvent the self-exclusion. We shall not be responsible for any losses incurred by you in gambling on the App or website, nor for any related or consequential financial or other damage incurred by you if you access the App or website or otherwise gamble with us during a self-exclusion period by using registration or log-in details different to those provided by you in respect of an Account which we close in connection with any self-exclusion, or you otherwise disguise your real identity in connection with your use of the Service.

C.3.9 Where time out and/or self-exclusion is chosen, all outstanding bets and/or wagers will stand and will be settled as normal in accordance to these terms and conditions and our betting rules.

C.4 Chargeback

C.4.1 You agree not to make any chargebacks and/or deny or reverse any payment made by you in connection with the Services. You will reimburse us for any chargebacks, denial or reversal of payments you make and any loss, fees and/or costs suffered by us as a consequence.

C.4.2 Without prejudice to our right to seek redress under any applicable legislation, regulation, enactment or policy, or under any other provision of the betkwiff Rules, we shall have the right to freeze an Account, cancel any outstanding bets/wagers, and carry out additional verifications when a chargeback has been requested in relation to that Account.

C.5 Closure of an Account

C.5.1 You may close your Account from the app or by contacting Customer Support. Any funds in the Account will be remitted to you in accordance with these terms and conditions.

C.5.2 If you wish to recover funds held in an excluded or suspended Account, you are advised to contact Customer Support by email to help@betkwiff.com.

C.5.3 In case of closure or suspension of your Account due to problem gambling,  or fraud or other illegal activities, you must not try to open a new Account. We will not be liable should you use fraud or any other means to circumvent the procedures designed to prevent you from opening a new Account or accessing a suspended Account, nor shall we be liable for any direct or indirect consequential damages if in such circumstances you open a new Account or access a suspended Account. We reserve the right to close an Account opened in breach of this rule at any time.