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Last updated: 30/06/2026
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IMPORTANT INFORMATION

PLEASE READ THIS INFORMATION BEFORE YOU MOVE ON TO THE REMAINDER OF THESE GENERAL T&Cs

Everything contained in these Terms (see Section 1.2 below for how “Terms” is defined) is important and should be read by you, but we would like to draw your attention in particular to the following Sections in these General T&Cs (“General T&Cs” is defined in Section 1.2 below) and the important terms and conditions that they contain. It is important that you read the Sections themselves and not rely on the short summaries below:

  • By registering for an Account (defined in Section 5.1 below) and/or accessing or using any part of the Services (defined in Section 1.1 below) you are entering into a legally binding contract. That contract is between you and us and it incorporates all the terms, conditions, rules and documents forming the “Terms” (explained and defined in Section 1.2 below). Please read Section 1 carefully. 

  • You must be 18 or over and meet certain other eligibility criteria and requirements to register for an Account and use the Services. Please read Section 5 carefully.

  • We will need to complete our Verification Checks (defined in Section 7.1) before you can do certain things in connection with your Account. We may also run Verification Checks on an ongoing basis after your Account has been opened. If we’re unable to complete our Verification Checks to our reasonable satisfaction, we will have the right to suspend and, ultimately, to close your Account, and we may pass on any necessary information to the relevant authorities. Please read Section 7 carefully.

  • You may only register for one Account. If we discover that you have opened and/or operated more than one Account on this brand (which we call a “Duplicate Account”), we will have certain rights, including the right to close your Duplicate Account(s) (and in some circumstances your original Account too) and to void Transactions (defined in Section 5.1 below), Promotions (defined in Section 20 below) and/or winnings. Please read Section 8 carefully.

  • Withdrawing your funds. You will usually be able to withdraw your available balance at any time, but there are certain circumstances in which we will be entitled to delay or withhold withdrawals. Please read Section 12 carefully.

  • Maximum winnings limits apply to our Services. This means that, regardless of the amount you stake and no matter how much you appear to have ‘won’, you will only be entitled to receive up to the maximum winnings limit. Please read Section 12.5 carefully.

  • We may suspend markets/settlement and/or declare Transactions void in certain circumstances. For example, where the integrity of an event has been called into question, or we suspect that the Transaction has been affected by match fixing or rigging, price or pool manipulation, other forms of cheating or other suspicious activity. Please read Section 13 carefully.

  • We will not tolerate fraudulent activity, cheating or any other “Prohibited Activities” (defined in Section 14 below). If you do any of these things, we will have certain rights, including the right to suspend and, ultimately, close your Account, to void relevant Transactions and/or to withhold funds (including winnings). Please read Sections 14 and 15 carefully.

  • Errors, Malfunctions, and Interruptions. If any part of the Services suffers an Error, Malfunction, or Interruption (as each of those terms is defined in Section 17 below) we have certain rights including (but not limited to) the right to suspend the affected event/market while we investigate and/or void affected Transactions. This includes circumstances where the problem is not obvious to you or us and is only discovered by us when we check or verify the result of a Transaction and/or gameplay retrospectively. Please read Section 17 carefully.

  • In certain circumstances, our liability to you is limited or excluded. When you access and use the Services, it is important that you understand what we are liable for, when limits to our liability will apply (and what those limits are), and what we are not liable for. It is also important that you understand that we will not be liable to you under these Terms, and nor do we owe you a duty of care, in respect of our compliance or otherwise with any regulatory obligations that we may be under from time to time, including those relating to ‘safer gambling’, ‘social responsibility’ or similar. Please read Section 18 carefully.

  • Your obligation to compensate us. You may be required to compensate us if we suffer losses because you have engaged in a Prohibited Activity. Please read Section 19 carefully.

  • We may sometimes take actions in relation to your Account for legal and/or regulatory reasons including where required to do so by the terms of our licence and/or a regulatory authority. These actions include running certain Verification Checks, restricting/closing your Account, and preventing you from taking up Promotions and/or completing Promotions. Please read Sections 7, 20.4, and 15.4 carefully.

Contents
  1. Introduction – these General T&Cs and other important terms that apply to you
  2. Who we are
  3. Changes to these Terms and/or the Services
  4. Information about ‘supercharged’ bets
  5. Account eligibility and restrictions
  6. Account opening and security
  7. Verification Checks
  8. Duplicate Accounts
  9. Inactive Accounts
  10. Payment rules
  11. Deposits and how your funds are protected
  12. Withdrawals
  13. Transactions: placing, confirmation, settlement, our right to suspend
  14. Prohibited Activities
  15. Suspension, limitation, and closure of your Account by us
  16. Closing your own Account
  17. Malfunctions, Errors and Interruptions
  18. Our liability to you
  19. Your responsibility to us, our right of set-off
  20. Promotions
  21. Responsible Gambling
  22. Privacy and cookies
  23. Intellectual Property Rights
  24. Getting in touch with us
  25. Complaints and dispute resolution
  26. Other important legal terms

Introduction – these General T&Cs and other important terms that apply to you

1.1 When you register for an Account with us and/or use or access any of the sports betting and casino products and services (including our website and any associated mobile application/s and any other websites or applications that we own or operate (together the “Services”)), you will be entering into a legally binding agreement with us.

1.2 Not all of the terms and conditions that apply between you and us are set out in these General Terms and Conditions (the “General T&C”) – some of them are contained in separate documents in order to avoid these General T&Cs becoming too long. We cross-refer to these other documents and provide you with links to them below. They are still important terms which form part of the legal agreement between you and us, and you should read and understand them just like the rest of these General T&Cs. These cross-referenced terms which (together with these General T&Cs) form the binding agreement between you and us (which we refer to in this document as the/these “Terms“):

a) Betting Rules here;

b) Casino Terms and Limits here;

1.3 In the event of any inconsistency between these General T&Cs and the other terms/policies/rules listed above, these General T&Cs will to that extent prevail.

1.4 Please read these Terms carefully before registering for an Account or otherwise accessing any part of the Services. If you do not agree to any of the Terms, you may not use (and if applicable must immediately stop using) the Services.

1.5 Below we have provided some explanatory notes about some of the language we use in these Terms:

  • When we say we will act “reasonably” (or use similar wording), this means we will act objectively, in good faith, and for proper purposes, taking into account relevant factors and ignoring irrelevant ones. Our actions will be based on the information and evidence available to us at the time, and will be proportionate to the circumstances, including the nature and seriousness of any issue, our legal and regulatory obligations, and the potential impact on you. We will not act arbitrarily or capriciously. Any dispute about whether we have acted reasonably may be determined by the courts.
  • When we say “including”, “for example”, “such as” and similar expressions, we are using these expressions to introduce examples that help explain what we mean. They are illustrative, not exhaustive. We aim to be as clear and comprehensive as possible in these Terms, but it is not feasible to list or foresee every potential scenario in advance. If a situation arises that is not specifically described, we will apply the same underlying principles and rules set out in these Terms, and will act reasonably (see the bullet above for what we mean by “acting reasonably”). 
  • When we say “subject to Section [X] above” (or similar wording), we mean that the statement you are reading operates alongside Section [X] and does not override it. If there is any inconsistency between the two Sections (i.e., between the Section where we say “subject to Section [X] above” and Section [X] itself), Section [X] takes priority. Put another way, Section [X] sets limits or exceptions that continue to apply. We use this phrasing to avoid repeating the same safeguards in multiple places. We will make these cross-references clear.

Who we are

2.1 For players in Ireland, the Services are operated by kwiff Limited (“kwiff”, “us”, “our” or “we”), a company registered in Malta with Company Registration No. C77623, and having its registered office and business address at kwiff, Domestica Building, Triq Il-Wied Ta’ L-Msida, Msida, MSD9023, Malta.

2.2 kwiff holds the Irish Revenue licence under the reference number 1015903 until such time that the Gambling Regulator of Ireland (“GRAI”) issues formal licences.

2.3 As we made clear in the “Important Information” section at the beginning of these General T&Cs: notwithstanding our regulated status, we will not be liable to you under these Terms, and nor do we owe you a duty of care, in respect of our compliance or otherwise with any regulatory obligations that we may be under from time to time.

Changes to these Terms and/or the Services

Changes to these Terms

3.1 We may change the Terms at any time for a number of reasons including to comply with applicable laws and regulations, to reflect changes to the Services, for security purposes, and/or to reflect changes in our business practices or operations. 

3.2 Minor or insubstantial changes may be made at any time and will become effective immediately on posting to this (or any other relevant) page of the Services, so we advise you to review the Terms regularly. 

3.3 Any material changes to the Terms will be notified reasonably in advance by means of an in-Service notification and/or via email to your registered email address.

3.4 If you do not agree to any change in the Terms, you must immediately stop using the Services and close your Account. If you continue to use the Services after changes to the Terms come into effect, we will understand that you have accepted the new Terms. 

Changes to the Services 

3.5 We may make changes to, or modify, correct, suspend, add to, remove from, or discontinue, any aspect of the Services (or any part of them) from time to time without liability to you.

Information about ‘supercharged’ bets

4.1 In these Terms “supercharged bet” refers to an odds increase given to a customer after a bet placed by that customer has been accepted. Only odds in relation to sports bets may be increased in this way; odds increases are not applied to wagers placed on casino games.

4.2 Customers will not know before placing their bet and having it accepted whether or not their odds will be increased. Customers are not guaranteed to receive an odds increase in relation to any bet (except when participating in applicable Promotions where a guarantee is specifically given). Odds increases are based on a variety of factors which may vary over time, between customers and different events.

4.3 Where a bet is supercharged, the odds increase will apply only to that bet, and the odds increase will be lost if the kwiffed bet is cancelled or voided.

4.4 Winnings obtained from supercharged bets are not subject to any wagering requirements.

Account eligibility and restrictions

5.1 To use the Services and to make or place any bets, wagers, stakes, and/or similar transactions (together “Transactions”, which expression includes any supercharged bet (see Section 4 above for more information)), you must first register and be accepted for an account with us (“Account”). 

5.2 To be eligible to open an Account and use the Services, you must meet all of the following criteria and by registering for an Account you promise to us that you: 

a) are eighteen (18) years old or older and of legal capacity to enter into these Terms and use the Services; 

b) you are a natural person whose usual residential address is in a jurisdiction that permits gambling (a corporate entity will not be accepted);

c) you reside within the territory of the country in which you are creating your Account;

d) you are not restricted from gambling with us or any national provider of self-exclusion;

e) your betting activity will not be in breach of the rules on betting of any sport governing body, nor any other professional body, nor in breach of any terms of your employment;

f) you are not in a position to influence the outcome of any event in relation to which we offer betting;

g) you are acting solely for your own personal use in connection with your Account and your use of the Services (i.e., you are not acting on behalf of another person);

h) you are not self-excluded from gambling (whether directly with us or any other operator or via a multi-operator scheme) and are not otherwise prohibited for any reason from gambling or from using the Services;

i) you will not deposit monies in your Account using a payment method which you are not authorised to use;

j) you will not conduct criminal activities using the Services or involving an Account and you will not deposit monies originating from criminal activities;

k) you will maintain your Account details to ensure that they are up-to-date in terms of the following: first and last name, place of residence, valid email address and phone number at all times; 

l) you have provided true, complete and correct information in connection with your application for an Account;

m) you do not already have an open Account with us (see Section 8 below for more information about Duplicate Accounts); 

n) you have not held an Account with us (or any other member of our Group) which we (or that member) have restricted or closed for any reason;

0) you understand that the Services are for entertainment value only and you accept that by using the Services, there is a risk that you may lose, as well as win, money. 

Account opening and security

Account opening

6.1 To open an Account, you must submit an application for registration and provide your:

a) date of birth;

b) first and last name;

c) place of residence;

d) valid email address;

e) valid telephone number; and

f) a username (your email address), a password, and a four (4) digit PIN or Biometric ID.

6.2 All information supplied by you when registering for an Account must be complete, accurate, and not misleading in all respects. 

6.3 By registering for an Account, you promise and confirm to us that you meet the eligibility criteria in Section 5 above and that all information you provide when registering for an Account (and subsequently) is complete, accurate, and not misleading.

6.4 We are not obliged to accept any registrations for an Account.

Account security

6.5 The Account registration process requires you to choose a username, password, Biomteric ID and PIN combination (“Account Credentials”). You must keep your Account Credentials secret and never share them with someone else. 

6.6 All Transactions made using your Account Credentials will be regarded as valid. Equally, any Transaction placed while your Account has been accessed via the biometric functionality (as available on applicable devices) will also be regarded as valid. Unless caused by our failure to exercise reasonable care and skill, any unauthorised use of your Account Credentials shall be your sole responsibility and be deemed to be your own use. We will not be liable for any such unauthorised use and you will not be refunded any losses arising from such unauthorised use.

6.7 If you believe others may have become aware of your Account Credentials and/or are accessing your Account without your authority, you should immediately set up a new password and/or PIN for your Account. We are not required to maintain usernames, passwords or PINs.

6.8 Please contact us as soon as possible at help@kwiff.com if you have lost or forgotten your username and/or password/PIN. You agree to inform us as soon as possible if you believe that your Account Credentials may be known to or being used by a third party so that we may suspend your Account to prevent further abuse. We recommend that you do not use any system allowing you to store and prepopulate passwords on your device. This will help to limit the risk of unauthorised use of your Account.

6.9 Accounts are non-transferable. Funds cannot be transferred between Accounts.

6.10 You may not allow any other individual, including any person under 18 years of age, to use or reuse your Account.

Verification Checks

7.1 We are required to undertake certain checks to comply with our legal and regulatory obligations – for example to verify your age, identity, address, location, financial circumstances, and the source of the funds you deposit and use – and we may also undertake other credit, fraud prevention and verification checks (together “Verification Checks”). We may ask you to provide various pieces of information and supporting documentation to enable us to carry out these Verification Checks, for example a copy of your passport, driving licence, birth certificate, financial statements, documents to support the expenditure on your Account, proof of address and/or any other documents / evidence that we may reasonably require.  

7.2 We can attempt to complete the Verification Checks that we may require, including by checking the details you provide with third party credit agencies, fraud prevention agencies, and/or other authorised third parties for use in identification and credit checks and for fraud detection and prevention purposes. We may also share your information with our regulators.

7.3 Underage gambling is a criminal offence. If we discover (after you’ve opened an Account) that you are under 18 years of age:

a) your Account will be closed;

b) we will return to you any deposits made into your Account;

c) all Transactions made via your Account will be void; and

d) we may make a report to the relevant regulatory or law enforcement authorities.

7.4 By registering for an Account, you acknowledge and agree that we are entitled to conduct any Verification Checks that we may reasonably require and/or are required by applicable laws/regulations. We will carry out Verification Checks during Account registration, and we may also need to carry out additional/enhanced Verification Checks at certain points afterwards, for example where particular financial thresholds (in respect of your deposits) are reached and/or if certain risk factors arise or change, in each/either case as reasonably required for us to comply with our legal and regulatory obligations. You agree to promptly provide any information/documentation we may reasonably request in relation to such Verification Checks. 

7.5 Until we have received all requested information/documents and completed our Verification Checks to our reasonable satisfaction, we will restrict or place limits on your Account in any manner that we reasonably deem to be appropriate, including by preventing you from accessing the Services, entering into any Transactions, or from making withdrawals. If our Verification Checks cannot be completed to our reasonable satisfaction, your Account will be suspended and, ultimately, may be permanently closed. In this event, we may also be required by applicable regulation and/or a relevant authority to withhold funds in your Account. 

7.6 Your personal information will be processed in accordance with our Privacy Policy (see Section 22 below).

Duplicate Accounts

8.1 You may only hold one Account at a time with each brand we offer. Each brand has a dedicated URL or app and operates separately to any other brand we offer. If we discover or have reason to believe that you have opened more than one Account, each such additional Account will be classified as a “Duplicate Account“. We are entitled, in respect of each Duplicate Account:

a) to close such Duplicate Account leaving you with only the original Account (unless we have reason – for example if you have deliberately or fraudulently opened more than one active Account – to close all your Accounts);

b) to treat all Promotions and/or free bets using the Duplicate Account (and if applicable the original Account), and all winnings accrued from such Promotions and/or free bets, as void; and

c) to void all unsettled and/or future Transactions on the Duplicate Account (and all winnings accrued from such Transactions).

Inactive Accounts

9.1 We will treat your Account as “Inactive” if you do not participate in any relevant gambling activity for a period exceeding thirteen (13) consecutive months. 

9.2 If the balance in your Account is zero at the time it is classified as Inactive, it will be closed and no fee will apply. However, if you have a positive balance in your Account, we will attempt to notify you using the details you provided during your registration process (or as later updated by you) and return the balance back to your last payment method used to deposit into your Account (where possible), except where these Terms entitle or require us to withhold payment. 

9.3 If your Account remains Inactive then, after a minimum period of 30 days following our first attempt to notify you as described above, we will transfer the funds to the GRAI. 

9.4 For security reasons, we may need to confirm that the details of your last payment method are still correct prior to us being able to return the balance back to it. Should it not be possible to return the balance back to your last payment method, you will be required to provide details of a bank account in your name that we can verify and return the balance to.

Payment rules

10.1 We will appoint one or more third party intermediary/ies to act as payment agent/s (“Payment Solution Provider”) to handle deposits / withdrawals made to or from an Account. Procedures, terms and conditions, availability, and duration for deposits / withdrawals may vary depending on time and the Payment Solution Provider in question. If you have any query regarding the status of your deposits / withdrawals, please contact our Customer Support Team at help@kwiff.com.

10.2 Cash sent or delivered to the Payment Solution Provider or to us will not be accepted. 

10.3 It is your responsibility to provide us with the correct details of your payment method for the purpose of making deposits to and accepting withdrawals from your Account.

10.4 Only you can make deposits into or withdrawals from your Account. Third parties are not permitted to make deposits directly or indirectly into or withdrawals from your Account on your behalf or otherwise.

Deposits and how your funds are protected

11.1 We will not accept a Transaction from you unless there are adequate funds in your Account to cover the amount of the Transaction. We do not provide credit.

11.2 You may only make deposits into your Account using a payment source where you are the named account holder.

11.3 Card deposits may, from time to time, be partially and/or fully declined subject to certain security systems managed in collaboration with a Payment Solution Provider. Such security measures may decline Cards that are legitimate, but nevertheless it may not be possible to process at a particular time. Our personnel do not control these systems, nor do they have any knowledge of the reasons for any deposits being declined.

11.4 Funds in your Account do not accrue interest.

11.5 We hold customer funds separate from company funds. This means that steps have been taken to protect customer funds but there is no absolute guarantee that all funds will be repaid.

11.6 The balance of an Account may be in debit in the case of a chargeback. We reserve the right to require you to deposit funds to restore your Account from a debit position.

11.7 Minimum and/or maximum deposit/withdrawal limits may apply depending on the payment method chosen by you or at our discretion. The minimum withdrawal amount is €10 (ten). Payments are only accepted in the currency of your account and may incur a charge from the payment provider.

Withdrawals

12.1 You may withdraw any cleared real money balance in your Account at any time, provided that:

a) all payments made into your Account have been confirmed as cleared and have not been charged-back, reversed or otherwise cancelled;

b) we have completed our Verification Checks to our reasonable satisfaction (see Section 5 above). Where we have requested information from you to carry out these Verification Checks (see Section 7.4 above), any delay in providing this information may cause delay when withdrawing funds; 

c) we are not required to withhold payments of your deposit and/or winnings by applicable law or regulation and/or have not been instructed to do so by a regulator; and

d) there is currently no ongoing, or completed, investigation (except where completed and decided in your favour):

i) into an Error, Interruption or Malfunction (as those terms are defined in Section 17 below) involving any aspect of the Services which you have used; or 

ii) where we have reasonable grounds to believe you have engaged in a Prohibited Activity (defined in Section 14.2 below) which would entitle us to withhold funds in accordance with Section 15.5 below,

and in the case of (i) and (ii) above, you acknowledge and understand that, as we made clear in the “Important Information” section at the beginning of these General T&Cs, we are ultimately entitled to void any affected Transactions, withhold funds (including any winnings) and (in the case of illegal or Prohibited Activities) suspend and, ultimately, close your Account. 

12.2 Withdrawal payments can only be made in the name of and to the registered Account holder.

12.3 For most payment types, withdrawals can be processed by clicking ‘Withdraw’ within your Account settings, subject to there being sufficient cleared funds in your Account and except where these Terms require or entitle us to withhold funds (as explained in Section 12.1 above). Authorised withdrawals will usually be processed back to the same payment method that was used to deposit funds into the Account except that, where the balance is funded from more than one payment method, the withdrawal will be split between such payment methods pro rata. 

12.4 We don’t impose a maximum withdrawal amount per day, but specific withdrawal methods carry their own maximum per-transaction limits. Please refer to the Withdrawals page for more details. 

12.5 As we made clear in the ‘Important Information” section at the beginning of these General T&Cs, maximum winnings limits apply to the Services and these limits apply regardless of the amount you have bet or staked on those Services. This means that, regardless of the amount you bet/stake and no matter how much you appear to have ‘won’ as a result of a Transaction, you will only be entitled to receive up to the applicable maximum winnings limit. Our current winnings limits are set out here:

a) Betting Rules here;

b) Casino Terms and Limits here;

12.6 You may request withdrawals of funds from your Account to the same payment method/account that was used to make the deposit into your Account. We operate a closed-loop payment flow to meet our regulatory obligations, and withdrawals should be returned to the original deposit method used. If this is not possible, withdrawals may be made to a verified payment method registered in your name and supported with additional due diligence. We shall carry out additional verification in such cases, and you agree to provide such additional information we may request in order to satisfactorily complete our verification procedures.

12.7 We can charge you for administrative costs resulting from withdrawals made from your Account where they are made in abnormal circumstances; this includes payments to a different payment method, and where these terms have been breached and we are seeking to restore both parties to a prior position.

Transactions: placing, confirmation, settlement, our right to suspend

13.1 We are entitled to decline to accept all, or part, of any Transaction requested by you via the Services in our discretion. If we decline all or part of a Transaction, we may – but are not obliged to – offer you a different/amended Transaction in place of the declined part of the Transaction (e.g., different odds) and you are free to accept or decline this different/amended part of the Transaction as you wish. We are not obliged to tell you why we have declined to accept a Transaction, or why we have offered a different/amended Transaction.

13.2 It is your responsibility to ensure the details of your Transactions are correct. Once Transactions have been placed they may not be cancelled by you. 

Transaction Confirmation

13.3 Transactions will not be valid if there are insufficient funds in your Account to cover the Transaction.

13.4 Any Transaction that you request online or via our app(s) will be valid only once accepted by our servers and subject to our having received payment in full (see Section 13.5). 

13.5 Transactions are not valid until we have received cleared payment in full. Transactions will automatically be void if we have not received the payment prior to the relevant event commencing.

13.6 Should a dispute arise, you and we agree that our Transaction log database will be the ultimate authority in such matters.

Our right to suspend events / markets

13.7 We are entitled to (i) suspend our offering on any event or series of events in any of our markets and/or any of our markets as a whole; (ii) withhold settlement, and/or (iii) declare Transactions void, in each/either case if we have evidence that any of the following has occurred in connection with such event or series of events: 

a) the integrity of the event(s) has/have been called into question; 

b) the price(s) or pool have been manipulated; 

c) we have reason to believe automated systems or players have placed the bet;

d) we have received erroneous information from feeds in connection with the event(s);

e) irregular or unusual betting patterns have taken place; or

f) match rigging has taken place. 

13.8 Evidence of the above may be based on the size, volume or pattern of Transactions placed with us across any or all of our betting channels. If no fraudulent or unlawful conduct is found to have occurred following completion of our investigation (and/or, if applicable, the investigation of the relevant governing body of the sport in question (if any)), settlement of the relevant Transactions will be completed. A decision given by the relevant governing body will be conclusive

Prohibited Activities

14.1 You may only use the Services and your Account for lawful gambling purposes in accordance with these Terms. You must not engage in any activity which we define below as a “Prohibited Activity” and you acknowledge and understand that the consequences of you doing so will (depending on the specific circumstances) include the voiding of any relevant Transactions, the withholding of any attributable winnings, and the suspension and/or closure of your Account.  You may also be liable to compensate us for losses suffered by us as a result of you engaging in a Prohibited Activity (see Section 19 below).

14.2 The following activities (including any attempt to engage in the following activities) are each defined as a “Prohibited Activity”:

a) if we discover or have reason to believe that you have used the Services in a fraudulent manner and/or for illegal and/or unlawful purposes;

b) if we discover or have reason to believe that you are depositing money into your Account which originates from criminal and/or other illegal activities;

c) if you have demonstrated any aggressive, abusive, offensive, violent, defamatory, obscene, discriminatory, or otherwise inappropriate behaviour towards our employees, our Customer Support Team, other staff members/representatives, or other users of the Services, be that through email, phone call, live chat or other means of communication;

d) if we discover or have reason to believe that you have deliberately or fraudulently opened or are using one or more Duplicate Account(s);

e) if you refuse to comply with requests made by us due to regulatory obligations, including but not limited to providing necessary and/or appropriate documentation;

f) if you permit any use (authorised or not) of your Account by any person other than yourself, or if we discover or have reason to believe that you have allowed or enabled someone else to use or access your Account, or that your Account is being used for the benefit or on behalf of a third party and/or you are using the Services other than for your own personal and recreational use (including if you are using any third party’s Account);

g) you have intentionally tried to circumvent self-exclusion protocols with us or any national provider of self-exclusion by providing false or incomplete information during your registration and/or opening additional Accounts whilst self-excluded;

h) you have acted dishonestly or unfairly in order to gain an advantage, circumvent our systems and/or cheated or employed or made use of an automated or electronic system (including machines, robots or ‘bots’, computers, software, VPNs or any other automated system); 

i) if you provide incorrect, misleading, fake, incomplete or otherwise inaccurate information and/or documentation while registering for an Account or afterwards (except where you provide any incorrect, misleading, fake, incomplete or otherwise inaccurate information in order to pass relevant age-verification checks, which situation will be dealt with as described in Section 7.3 above); and/or 

j) if we discover or have reason to believe that you are depositing or withdrawing money, or otherwise using the Services, without genuine play/wagering;

k) if we discover or have reason to believe that you have used the Services in an unfair manner, including if you have cheated, colluded, or taken unfair advantage of us, the Services, or any other user of the Services; 

l) if the name on your Account differs from the name on the payment method used to make deposits to your Account;

m) if you deliberately attempt to circumvent our responsible gambling policies and procedures (see Section 21 below for more information);

n) if we have received any “charge back”, “denial”, “reversal” and/or “return” notification via a deposit mechanism on your Account.

o) if you use the Services from a location outside of the United Kingdom or Ireland including if you use a VPN or similar technology to disguise your location;

p) if you misuse any Promotion, including if we discover or have reason to believe that you are taking unfair advantage of, or are exploiting or manipulating, any Promotion or you otherwise breach the Promotion Terms;

q) if we discover or have reason to believe that you have allowed or enabled someone else to use or access your Account;

r) if we discover or have reason to believe that you are prohibited from entering into a Transaction by any term of your contract of employment, these Terms, or any rule of a sport governing body or other professional body of which you are a member and which applies to you;

s) where a Transaction is made on the outcome of a race, competition or other event or process or on the likelihood of anything occurring or not occurring, and we discover or have reason to believe that you know the outcome of that race/competition/event/process; 

t) if we discover or have reason to believe that you have exploited or participated in the exploitation of a fault, loophole or error (including any Error, Malfunction or Interruption as defined in Section 17 below) in the Services and/or in our or any third party’s software; 

u) if you are depositing funds without the intention of using the Services and/or if Transactions are placed in such a way to guarantee a profit irrespective of the outcome; and

v) if you seriously breach these Terms in some other way.

Suspension, limitation, and closure of your Account by us

15.1 We may close, limit or suspend your Account at any time. We will notify you reasonably in advance of any Account closure by us, except where we discover or suspect (acting reasonably) that you have engaged in a Prohibited Activity, in which case we are entitled to take such action without notice following the process set out below.

15.2 If we discover or have reasonable grounds to suspect that you have engaged in any Prohibited Activity, we will limit or suspend your Account without notification, and your Account will remain restricted/suspended while the matter is investigated. You agree to cooperate fully with any such investigation. Your funds cannot be accessed or withdrawn during periods of suspension, and any balance will remain in the Account.  We will use reasonable efforts to undertake our investigation within a reasonable period, but you acknowledge that any delay on your part to respond to our information or other requests will affect our ability to do so.

15.3 If our investigation results in our decision (acting reasonably) that the issue has been resolved to our satisfaction, we will lift the Account suspension. If our investigation results in our decision (acting reasonably) that you have engaged in any Prohibited Activity, we will permanently close your Account. In these circumstances, your details may be passed on to any applicable regulatory authority or any other relevant external third parties. 

15.4 We may also from time to time: 

a) be required to restrict, suspend or close Accounts for legal or regulatory reasons, including where we are required to do so by a competent authority and/or the terms of our licence; or

b) close Accounts if we discover that You have become bankrupt or subject to a similar insolvency event or proceeding.

Such actions, if applicable, may affect your use of your Account.

15.5 If we close your Account, any positive real money balance in your Account at the time of such closure by us will be paid back to you, except that:

a) if you have engaged in illegal activity, we are under no obligation to refund to you any money that may be in your Account; 

b) if we discover or determine (acting reasonably) that you have participated in any Prohibited Activity then we will withhold all or part of the Account balance and/or void or recover from your Account deposits, pay-outs, Promotions, and/or any winnings (if/as applicable) in each case to the extent attributable to the relevant Prohibited Activity/ies; and

c) if we discover that you have become bankrupt or subject to a similar insolvency event or proceeding, then we will handle any cleared funds remaining in your Account (at the time we close it) in accordance with our obligations under applicable bankruptcy/insolvency laws which may involve transferring those funds to the appointed insolvency practitioner. If there are any unsettled and/or future Transactions on your Account at the time we close it, these Transactions (and any winnings accrued from such Transactions) will be void and the stakes returned to your Account balance and dealt with as described above in this Section 15.5.

15.6 Suspicious Transactions or activities detected by us may be reported to the relevant governmental, regulatory, and/or administrative authorities. We may also bring suspicious betting activity to the attention of the governing body of the underlying sporting event.  In each case, this may involve the disclosure by us to the relevant authority of personal data relating to you. We, the National Crime Agency, the Gambling Commission or any other relevant governmental or administrative authority may monitor or request to review all Transactions to prevent money laundering or any other illegal activity. 

Closing your own Account

16.1 You may close your Account once logged in via the My Account section or by contacting our Customer Support Team at help@kwiff.com. Any cleared, real money balance in the Account at the time of closure will be remitted to you subject to our rights or obligations under these Terms (or under applicable law/regulation) to delay or withhold funds.

16.2 If you wish to recover funds held in an excluded or suspended Account, you are advised to contact our Customer Support Team by email to help@kwiff.com.

Malfunctions, Errors and Interruptions

17.1 We try to provide high-quality betting and gaming Services, but we cannot guarantee that the Services will at all times perform correctly. Various kinds of mistakes and errors can occur – technical, human and otherwise – and you understand and agree that we can only provide the Services to you, and you must accept them, in the condition that we make them available from time to time. 

17.2 In this Section we set out a description of the things that can go wrong and the rights that we have in such events. 

17.3 Below are some key definitions to help you understand this Section:

A “Malfunction” refers to where an automated process fails to operate as designed or intended; for example where a piece of computer software produces a deviation from its intended performance specifications or parameters, or where two pieces of software fail to interface or communicate with each other in the manner intended or designed, in either case so as to produce a result which is not the result that was intended or designed. These malfunctions may or may not be apparent to us or to you and they may only come to light as and when settlement instructions, game outcomes, winnings or cashouts are investigated and analysed retrospectively. 

An “Error” refers to a mistake or error that is not exclusively technical, for example the mistaken posting of incorrect odds, the offer of incorrect prices or terms for participation in a promotion or gambling opportunity. Errors can arise from human mistakes, administrative, operational or systems failures and combinations of all of these. Errors include so-called ‘palpable’ or ‘obvious’ errors, for example where: 

  • prices/odds/terms offered via the Services are substantially out of the market (i.e., significantly different from those available in the general market (including from other operators) at the time the Transaction is placed); 
  • Transactions are accepted on a market which should have been suspended or closed, for example where the event is still in progress (except where ‘in-running’ bets are expressly allowed and accepted) or the event in question has already occurred or finished (sometimes referred to as ‘late bets’); 
  • prices/odds/terms offered at the time a Transaction is made are a clearly incorrect given the probability of the event or outcome occurring; or
  • where a market has been settled but it is subsequently discovered that the outcome/result is incorrect based on the definition of the count for that market e.g., count for shots on target.

An “Interruption” refers to an interruption in a gambling Transaction for any reason, for example an interruption caused by the failure of the internet or connectivity, or severe latency in communications, or technical failure due to some disaster or unforeseen event. 

17.4 Where any of the above occur, we will deal with them as described below and it is important that you understand and agree to the following before you use the Services, as we made clear in the “Important Information” section at the top of these General T&Cs:

Malfunctions 

17.5 If as a result of a Malfunction, your Account is credited with winnings that you would not have received were it not for that Malfunction, we will have the right to void the relevant and any related Transaction(s) and withhold the relevant winnings. This applies even if the relevant aspect of the Services or Promotion could have produced the same or similar amount of winnings without the intervention of the Malfunction and it applies whether the Malfunction was apparent to you or to us or not. If you have withdrawn any such winnings, you agree that you will pay them back to us as and when we ask you to. 

17.6 Where any Malfunction is or becomes apparent or obvious to you or you suspect that a Malfunction may be occurring, you agree that you will immediately cease your use of the relevant Service(s) and will inform our Customer Support Team at help@kwiff.com.

Errors

17.7 If as a result of an Error, your Account is credited with winnings that you would not have received were it not for that Error, we will have the right to void the relevant Transaction and any related Transaction(s) and withhold the relevant winnings. This applies even if the relevant aspect of the Services or Promotion could have produced the same or similar amount of winnings without the intervention of the Error and it applies whether the Error was apparent to you or to us or not. If you have withdrawn any such winnings credited as a result of an Error, you agree that you will pay them back to us as and when we ask you to.

17.8 Where any Error is or becomes apparent or obvious to you or you suspect that an Error may be occurring, you agree that you will immediately cease your use of the relevant Service(s) and will inform our Customer Support Team at help@kwiff.com.

Interruptions

17.9 Our priority is to ensure that we deal with Interruptions in a way that is fair and does not systematically disadvantage our customers. 

17.10 In relation to betting: we reserve the right to suspend betting markets, void Transactions and return stakes to customers.

17.11 In relation to gaming:

  • where an Interruption occurs after we receive notification of your gamble and where you can have no further influence on the outcome of the event or gamble, the results of the gamble will stand;
  • where an Interruption to a single-participant single stage event occurs before an outcome has been generated we will return your stake to your Account;
  • for games where there are multiple stages or decision points we will take all reasonable steps to restore the game to its last known state prior to the Interruption to enable you to complete the game;
  • for games with multiple participants (equal chance or otherwise) we will deal with these as seems fairest to us (acting reasonably) on a case-by-case basis; and
  • for games that are progressive jackpots, progressive jackpot values will be restored to their pre-failure state to the extent it is within our control and not the games provider.

Our liability to you

18.1 Nothing in these Terms excludes or limits our liability for:

a) death or personal injury caused by our negligence;

b) fraud or fraudulent misrepresentation; or

c) any liability which cannot be excluded or limited under applicable law including your statutory rights as a consumer.

18.2 Subject always to Section 18.1 above, we will not be responsible to you or any third party for any damages, liabilities or losses which are deemed or alleged to have arisen out of or in connection the Services or their content, including arising from or in any way connected with:

a) losses that were not foreseeable by you and us at the time of you first accepted the Terms;

b) (if you use the Services for any non-personal/business purposes, which you are not permitted to do) any business losses and/or losses to non-consumers (for example loss of business, loss of business information, business interruption and loss of profits or revenues);

c) any use by you of the Services, including where you are in breach of these Terms (including any Prohibited Activity on your part);

d) any incomplete, lost or delayed Transactions, other than to the extent caused by our failure to use reasonable care and skill;

e) damage to your equipment or any loss or corruption of data that results from your use of the Services, except that if any defective digital content that we have supplied to you damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation;

f) the accuracy, completeness or currency of any information or data provided by us or third parties via the Services;

g) any Error, Malfunction or Interruption, or if for any reason the Services (or any part of them) are unavailable at any time or for any period;

h) our closure, restriction, limitation, or suspension of your Account in accordance with these Terms; 

i) any delay in performing, or failure to perform, any of our obligations if such delay or failure results from events, circumstances or causes beyond our reasonable control including any telecommunications network failures, power failures, failures in third party computer hardware or software, fire, pandemic, lightning, explosion, flood, severe weather, industrial disputes or lock-outs, terrorist activity and acts of government or other competent authorities; 

j) your deliberate circumvention of any safer gambling measures in place (whether put in place by you or by us) (see Section 21 below); or

k) any failures or issues that arise due to your equipment, internet connection or internet or telecommunication service provider (including, for example, if you are unable to place Transactions or view or receive certain information in relation to particular events).

18.3 As we made clear in the “Important Information” section at the top of these General T&Cs, we will not be liable to you under these Terms, and nor do we owe you a duty of care, in respect of our compliance or non-compliance with any regulatory obligations that we may be under from time to time.

18.4 Subject always to Section 18.1 above and except in respect of any winnings or other sums properly owing to you in accordance with (and subject to) these Terms, our maximum aggregate liability to you arising out of or relating to the Services and/or the Terms is limited to the greater of:

a) where the liability relates to a specific Transaction, the value of the applicable stake made by in respect of such Transaction; 

b) the amount of applicable monies, where such monies have been misplaced by us; or

c) €10,000 in respect of any other liability.

18.5 You are entirely responsible for complying, and guarantee that you comply with, your own local laws concerning gambling prior to opening an Account, placing any Transactions, or otherwise using the Services. If you are physically present in a country where the use of the Services is prohibited, you must not register for an Account, attempt to use the Services or use your payment method to participate in gambling with us. We are not responsible for any taxes that may be payable by you whether on any Transactions placed, winnings or otherwise. You (not us) are responsible for reporting or declaring any funds withdrawn, including any winnings, if such reporting is required by local law, tax or other authorities.

18.6 Access and connection of your device to the internet is your responsibility. We will not accept liability for any issues arising due to your internet connection or internet service provider preventing you from accessing the service.

18.7 You should take all appropriate measures to protect the data and/or software used by us to offer and/or operate the Services stored on your mobile device against all damage of any sort.

18.8 You must not misuse the Services by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to Services, the server on which the Services are stored or any server, computer or database connected to Services. You must not attack Services via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Criminal Justice (Offences Relating to Information Systems) Act 2017. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use Services will cease immediately.

18.9 Subject always to Section 18.1 above , we make no representations about the suitability, reliability, availability, timeliness and accuracy of the information, software, products and services contained and/or offered on the Services for any purpose. 

Your responsibility to us, our right of set-off

19.1 We may set off any positive balance on your Account against any amounts owed by you to us or any company within the our Group.

19.2 You agree to compensate us for any costs, charges or losses sustained or incurred by us arising from any Prohibited Activities on your part.

Promotions

20.1 We may offer certain bonuses, special offers and/or promotions (together, “Promotions”) from time to time via the Services. 

20.2 All Promotions are subject to these Terms, which, as explained in Section 1.2 above, includes the Promotion Terms.  

20.3 We may withdraw, amend or cancel any Promotion at any time and without notice. If we do so (and except in the circumstances outlined in Section 20.4 below), any Promotion that you have opted in for or otherwise accrued will still be valid in accordance with and subject to the relevant Promotion Terms that applied at the time of their offer. 

20.4 We may also prevent the take-up of new Promotions and/or the completion of Promotions for legal and regulatory reasons including those relating to the prevention of fraud, any unlawful behaviour by you and/or safer gambling.

Responsible Gambling

21.1 We take responsible gambling very seriously. We promote gambling as an enjoyable leisure activity and we want you to enjoy gambling via the Services and to be entertained. However, we know that for some people gambling can stop being a harmless leisure activity and become a problem.

21.2 We have put in place a number of tools that you can use to manage your gambling, such as deposit limits and timeouts.

21.3 For further information, advice and support, please check the help section of our website.  

21.4 Although we will use our reasonable efforts to enforce our responsible gambling policies, we do not accept any responsibility or liability if you nevertheless continue gambling and/or seek to use the Services with the intention of deliberately avoiding the relevant measures in place (whether put in place by you or by us) and/or we are unable to enforce our measures/policies for reasons outside of our reasonable control including if you have provided us with details which are not true and accurate in order to circumvent any safer gambling policies or tools.

Privacy and cookies

22.1 Your personal information is processed in accordance with our Privacy Policy, a copy of which is available by clicking here.

22.2 Our Privacy Policy also explains what cookies are, how they are used on the Services, and how to manage their use.

Intellectual Property Rights

23.1 kwiff or another member of the our Group is the owner of all the intellectual property rights (which for the avoidance of doubt includes, but is not limited to, patents, copyright, trademarks, service marks, logos, trade names, know-how or any other intellectual property right which subsist anywhere in the world) in the Services and their content.

23.2 All content and material on Services or otherwise accessible via the Services is provided for your own personal use (i.e., not for commercial use). The distribution, reproduction or commercial exploitation of such content and material in any manner whatsoever without the express written consent of the our Group is prohibited and will constitute a breach of these Terms and Conditions and your right to use the Services will cease immediately. We will take any action as we consider necessary, including issuing legal proceedings against you without further notice to you, in relation to any unauthorised use of our data or of the Services.

Getting in touch with us

24.1 You can get in touch with us via email at help@kwiff.com. 

24.2 All electronic communications between you and kwiff may be recorded for security and training purposes and/or to comply with accounting and/or finance regulations.

Complaints and dispute resolution

25.1 Any complaint relating in any way to the use of the Services or the Services should be addressed to our Customer Support Team at help@kwiff.com. Correspondence sent directly to any employee shall be ignored for the purposes of complaint handling. We have a dedicated Complaints Procedure which you can access here, and the steps outlined in the procedure must be followed to ensure that your complaint is handled in a timely and appropriate manner. Our aim is to address your complaint as soon as possible and within a reasonable time frame. We will strive to achieve an amicable resolution where appropriate. In all cases we will endeavour to resolve the matter within 8 weeks from the point at which we have been supplied by you with all relevant information.

Other important legal terms

26.1 If you breach these Terms and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.

26.2 The rights and remedies provided by these Terms are cumulative and (unless otherwise provided in these Terms) do not exclude any other rights or remedies available to us.

26.3 If any provision of these Terms is found by any court or body of competent jurisdiction to be invalid or unenforceable, the other provisions shall continue to apply.

26.4 We may transfer our rights and/or obligations under these Terms to another organisation at any time. Without limiting the preceding sentence, we may wish to transfer our rights or obligations under these Terms to another company within our corporate group or any other legal entity, including if we restructure or there is a sale of our business. You agree that we may do so provided that in the case of such a transfer, after we notify you of the date on which such transfer takes place, your rights under these Terms will be against the new legal entity. If you are unhappy with the change, you may close your Account at any time.

26.5 These Terms are personal to you. You may not transfer your rights or obligations under these Terms to anyone else.

26.6 If we need to notify or contact you under these Terms, we will do so using the contact details registered to your Account or via notification on our websites, apps and/or or other parts of the Services.

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