Month: May 2025

kwiff isn’t gambling as you know it. We’re redefining the experience with a bold, player-first approach to sports betting and casino, powered by our proprietary tech platform, fully automated sportsbook, and standout UX across web and mobile. What truly sets us apart? Supercharging: our signature feature that allows players’ odds, cash outs and more to be supercharged at random, creating surprise wins and a thrilling betting experience. 🎯⚡️

As we scale, we’re on the hunt for an Account Management Support Agent to join our team in Malta. This is a fantastic opportunity for someone with a passion for iGaming and a solid understanding of customer experience to take the next step in their career. You’ll be supporting high-value account managers, getting hands-on with real player data, and helping us deliver the kind of service that keeps our top players coming back. If you’re hungry to learn, love the buzz of matchday, and want to grow in a fast-paced, collaborative environment, apply below! 

Your role & responsibilities:

Player Support & Engagement – Manage High-Value player chats, Loyalty inbox queries, and make outbound calls to welcome new VIPs, follow up on feedback, verify player info, or re-engage lapsed players.

Bonus Credit & Comms – Credit goodwill, birthday, and onboarding bonuses for high value players, with timely follow-up via email, chat, or phone where appropriate.

Escalation Handling – Review internal escalations (bonus, compliance, support), resolve where possible, and escalate anything sensitive to the correct department.

Document Support – Conduct calls and follow up on outstanding documents to help progress verification for players.

Retention Monitoring – Flag potential High Value players and assess for goodwill gestures or engagement opportunities, and reach out directly

Campaign & Project Support – Help deliver targeted email/SMS comms and support wider AM initiatives like reactivation calls, player reviews, or internal audits.

Key skills we’re looking for:

• Great Communicator – You’re confident, friendly, and clear on the phone, over email, and in chat. You know how to listen, build trust, and handle conversations professionally.
• Detail-Oriented & Reliable – You take pride in getting things right, follow procedures carefully, and spot things others might miss. You stay organised and keep on top of your tasks.
• Curious & Quick to Learn – You’re eager to pick up new systems, tools, and industry knowledge. You ask good questions, take feedback well, and enjoy growing in a fast-paced environment.
• Sports & Casino Interest – Whether it’s weekend accumulators or a spin on your favourite slot, you have an interest in betting or gaming and are excited to learn more about both.
• Team Player – You work well with others, communicate openly, and know when to ask for support. You’re dependable and bring a positive attitude to the team.
• Customer-Focused – You care about giving people a great experience, even when you’re not speaking to them directly. You understand the value of loyalty and attention to detail.

Bonus points if you have:

• Experience in customer service, call centres, or hospitality
• Worked with tools like Excel, live chat platforms, or basic CRM systems
• Interest or personal experience in sports betting or online casino
• Familiarity with responsible gambling principles (training will be provided)

Working hours: 

This is a full-time, shift-based role based in our Malta office. Shifts are scheduled in advance and will include weekends, evenings, and public holidays on a rotational basis. You’ll be working flexibly aligning with peak interaction times to support player engagement.

What we can offer you:

At kwiff, we back our team with support, autonomy, and a culture of real ownership. Here’s what you’ll enjoy as part of our Malta office:

Private Healthcare – Full coverage, including dental.
Performance Bonuses – Quarterly, based on company achievements. 
Well-being Allowance – Budget refreshed every six months to spend on wellness or fitness
Free Lunch – Enjoy lunch on us when working from the office.
Long Service Rewards – Travel perks to celebrate your commitment.
Team Socials & Culture  – Regular events, office dogs, offsites, plus ping pong, darts

Why join us?

At kwiff, we don’t just follow trends, we create them. From unlimited betting options to surprise wins and slick user journeys, we’re building a product that players love!  This is an exciting time to join us. We’re a dynamic company founded by industry-recognised leaders with a proven track record in the gambling space. We know where we’re going and we’d love you to come with us.

Kwiff is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We aim for equity at all three stages of the recruitment process. Please let us know if there’s anything we can do to make the process more accessible to you.

kwiff isn’t gambling as you know it. We’re redefining the experience with a bold, player-first approach to sports betting and casino, powered by our proprietary tech platform, fully automated sportsbook, and standout UX across web and mobile. What truly sets us apart? Supercharging: our signature feature that allows players’ odds, cash outs and more to be supercharged at random, creating surprise wins and a thrilling betting experience. 🎯⚡️

As we scale, we’re on the hunt for a Head of Sportsbook to lead the charge on our sports betting vertical. This role is all about strategic ownership, operational excellence, and building a high-performing team that delivers standout value and experience for our players. Reporting to C-Level, you’ll own the roadmap, drive the numbers, and push innovation in one of the most dynamic areas of the business.

You’ll be the sportsbook’s architect, shaping strategy, managing key partnerships, and ensuring that every match, market, and margin hits the mark. If you thrive on data, leadership, and love the thrill of turning insight into action, apply below. 

Your role & responsibilities:

Strategic Ownership – Lead the end-to-end sportsbook strategy, from roadmap to revenue. Set and hit performance KPIs, manage the P&L, and champion innovation across brands.

Team Management– Build and manage a high-performing team. Set clear goals, run daily standups and weekly meetings, support growth, and ensure best practices are followed.

Sportsbook Operations & Risk Management – Oversee day-to-day operations, from odds-setting to event coverage. Manage risk exposure, monitor margin, and implement trading strategies that balance profitability with player value.

Product & UX Development – Partner with Product and Tech to scope, test, and optimise sportsbook tools and features. Drive front-end improvements and regional customisation to elevate the player experience.

Data & Insight – Build and act on performance reports. Translate sportsbook data into actionable insight, and communicate trends clearly across the business.

Stakeholder & Provider Management – Be the internal voice of the sportsbook. Collaborate with Marketing, CRM, Casino, Compliance, and C-Level, while managing providers and securing optimal commercial terms.

Compliance & Market Awareness – Ensure all sportsbook activity is fully compliant with relevant regulations. Stay ahead of market trends, tech shifts, and competitor moves — and use that intel to keep us leading.

What we’re looking for:

• Strategic Thinker – You’re future-focused and see opportunity in every challenge.
• Commercially Sharp – You’ve got P&L experience, a handle on margins, and know how to hit KPIs.
• Team Leader – You empower teams to perform, collaborate, and grow.
• Sportsbook Obsessed – You love the product and live in the details of events, markets, and performance.
• Data-Led & Operationally Excellent – You make informed decisions, fast.
• Proactive & Agile – You’re at home in a high-speed, ever-changing environment.

What we can offer you:

At kwiff, we back our team with support, autonomy, and a culture of real ownership. Here’s what you’ll enjoy as part of our Malta office:

Private Healthcare – Full coverage, including dental.
Performance Bonuses – Quarterly, based on company achievements. 
Well-being Allowance – Budget refreshed every six months to spend on wellness or fitness
Free Lunch – Enjoy lunch on us when working from the office.
Long Service Rewards – Travel perks to celebrate your commitment.
Team Socials & Office Culture – Regular events, office dogs, offsites, plus ping pong, darts

Why join us?

At kwiff, we don’t just follow trends, we create them. From unlimited betting options to surprise wins and slick user journeys, we’re building a product that players love!  This is an exciting time to join us. We’re a dynamic company founded by industry-recognised leaders with a proven track record in the gambling space. We know where we’re going and we’d love you to come with us.

Kwiff is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We aim for equity at all three stages of the recruitment process. Please let us know if there’s anything we can do to make the process more accessible to you.

kwiff isn’t gambling as you know it. We’re redefining the experience with a bold, player-first approach to sports betting and casino, powered by our proprietary tech platform, fully automated sportsbook, and standout UX across web and mobile. What truly sets us apart? Supercharging: our signature feature that allows players’ odds, cash outs and more to be supercharged at random, creating surprise wins and a thrilling betting experience. 🎯⚡️

As we scale, we’re looking for a Head of Operational Performance to lead the operational engine of our business from our Malta hub. You’ll have a deep understanding of our core functions (Customer Service, Risk, Fraud, Payments, CRM, Account Management, Sportsbook, and Casino) driving them to run smoothly, efficiently, and in lockstep with our commercial goals.

You’ll be more than an operator, you’ll be a cultural driver and on-the-ground leader, energising the team, championing accountability, and building a strong, connected workplace. With a sharp eye on KPIs, quality, and compliance, you’ll optimise internal processes, lead cross-functional initiatives, and elevate the customer experience at every touchpoint. If you’re a hands-on strategist with deep operational know-how and experience thriving in the fast-moving world of iGaming, apply below.

Your role & responsibilities:

Operational Strategy & Cross-Functional Coordination – Oversee daily operations across key verticals like Customer Service, Risk, Fraud, Payments, CRM, Casino, Sportsbook, and Account Management. Collaborate with department heads to define quarterly KPIs, align teams around shared goals, and ensure high-impact execution. Act as a unifying force across Product, Marketing, Compliance, and more to translate business priorities into seamless operational delivery

Customer Experience & Service Quality – Champion a high-standard, data-informed service experience. Identify pain points, embed service levels, and evolve the tone of voice of how we speak to our customers.  Continuously improve support flows to enhance player satisfaction and retention.

Systems, Tools & Automation –Drive the operational tech stack, including in-house platforms such as our  Back Office and third-party platforms, Zendesk or equivalent. Lead automation and system optimisation initiatives that streamline workflows and boost internal productivity.

Knowledge Management & Documentation – Maintain a well-structured library of onboarding materials, process documentation, and vendor contracts. Ensure resources are accurate, accessible, and embedded into day-to-day workflows.

Negotiation – Have an understanding of market rates for 3rd party products and an ability to negotiate effectively to ensure we bring in the right products when doing so and for the right price. 

Operational Incident Management & Escalation Protocols – Own a clear, responsive emergency escalation framework. Regularly review and update contact matrices, response playbooks, and example scenarios to ensure swift resolution of critical issues.

Performance Reporting & Monthly Reviews – Monitor KPIs across all operational areas. Lead monthly performance reviews, surface insights, and ensure clear action points are communicated and owned by the right stakeholders.

Team Culture & On-the-Ground Leadership – Establish yourself in our Malta HQ — leading by example, driving in-office engagement, and fostering a culture of accountability, energy, and collaboration across teams. Make the environment a great place to work and help with ad-hoc facilities management.

Multi-Brand Operations & QA Oversight – Support the integration and scale-up of additional brands within the group. Work with our technology teams to deliver the highest level of quality for our customers in new and existing brands. Champion quality assurance across all operational processes, ensuring consistency, accuracy, and compliance at every touchpoint.

What we’re looking for:

• Experienced Leader – 3+ years in an operational leadership role in the iGaming space. You’ve built, scaled, and optimised ops teams across multiple jurisdictions with experience leading operations across both UK and international markets.
• Casino, Sports and Payments Expertise – Strong knowledge of flows, with a track record of increasing all key metrics
• Player-First Mindset – You know what great service looks like and how to deliver it at scale, especially in fast-paced, digital-first environments.
• Strong Communicator – Clear, concise, and comfortable engaging stakeholders at every level — internally and externally.
• Cross-Functional Collaborator – Experienced working alongside CRM, Marketing, Product, and Compliance to deliver cohesive customer journeys.
• Data-Driven & Decisive – Confident using data and analytics to drive change, make strategic calls, and report impact.
• Languages – Fluent English is essential. An additional European language is a bonus.

What we can offer you:

At kwiff, we back our team with support, autonomy, and a culture of real ownership. Here’s what you’ll enjoy as part of our Malta office:

Private Healthcare – Full coverage, including dental.
Performance Bonuses – Quarterly, based on company achievements. 
Well-being Allowance – Set allowance every six months to spend on wellness or fitness.
Free Lunch – Enjoy lunch on us when working from the office.
Long Service Rewards – Travel perks to celebrate your commitment.
Team Socials & Office Culture – Regular events, office dogs, offsites, plus ping pong, darts
Learning Budget – Financial support for role-specific qualifications, courses, or conferences to level up your skills.

Why join us?

 At kwiff, we don’t just follow trends, we create them. From unlimited betting options to surprise wins and slick user journeys, we’re building a product that players love. This is an exciting time to join us. We’re a dynamic company founded by industry-recognised leaders with a proven track record in the gambling space. We know where we’re going and we’d love you to come with us.

Kwiff is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We aim for equity at all three stages of the recruitment process. Please let us know if there’s anything we can do to make the process more accessible to you.

kwiff isn’t gambling as you know it. We’re redefining the experience with a bold, player-first approach to sports betting and casino, powered by our proprietary tech platform, fully automated sportsbook, and standout UX across web and mobile. What truly sets us apart? Our signature feature that allows players’ odds, cash outs and more to be ‘supercharged’ at random, creating surprise wins and a thrilling betting experience. 🎯⚡️

As we continue to grow, we’re looking for a Player Protection & Payments Product Owner to help us manage and optimise critical parts of our platform, including payments, risk, fraud, and compliance. You’ll work across teams to deliver a secure, seamless and fully compliant experience for our players. This is a great opportunity to shape high-impact systems that sit at the heart of a trusted betting product.

Your role & responsibilities:

Manage Key Risk & Compliance Systems. Own the product roadmap for risk management, fraud prevention, and player protection tools. Ensure these systems are scalable, effective, and built around player trust.

Optimise Payments Experience. Deliver smooth, intuitive payment journeys across deposit and withdrawal flows. Work closely with payment partners and internal teams to improve approval rates and reduce friction.

Embed Compliance. Ensure features meet regulatory requirements, including KYC, AML, affordability and responsible gambling. You’ll help keep our systems audit-ready and aligned with the latest guidance.

Own the Product Backlog. Translate business goals and regulatory needs into well-defined product requirements. Prioritise with clarity and maintain a structured, outcome-focused backlog.

Cross-Functional Delivery. Collaborate with tech, risk, compliance and operations teams to deliver features that are both technically sound and player-friendly.

Track & Report Performance. Monitor key KPIs such as fraud rates, chargebacks, and payment success rates. Use data to drive decisions and identify opportunities for optimisation.

Support Safer Gambling. Contribute to features and processes that ensure a responsible and safe betting experience for every player.

Stay Informed. Keep up to date with regulatory changes, payment technologies, and industry best practices to ensure we remain ahead of the curve.

What we’re looking for:

• Experienced Operator. You bring 2–3 years of experience in a product, risk, payments or compliance role, ideally in iGaming, fintech or eCommerce
• Payments & Risk Knowledge. You understand online payment flows, fraud detection tools, and customer verification processes
• Compliance Aware. You’re familiar with frameworks such as KYC, AML, affordability and responsible gambling, or you’re keen to develop deep expertise
• Highly Organised. You know how to manage multiple priorities, keep projects moving, and maintain a clear product backlog
• Customer-First. You balance the need for compliance with the importance of providing a smooth, frictionless experience
• Analytical & Data-Driven. You make decisions based on insights and KPIs, not assumptions
• Strong Communicator. You work well across teams and can clearly communicate priorities, requirements and timelines
• Adaptable & Fast-Moving. You thrive in dynamic environments and stay calm under pressure
• Eager to Improve. You’re proactive, enthusiastic, and excited to help us deliver safer, smarter betting experiences

What we can offer you:

At kwiff, we believe in rewarding our team with an environment that’s both exciting and supportive. Here’s what you’ll enjoy as part of our team: 

Private Healthcare – Comprehensive medical insurance through Vitality Health.
Life Insurance – Coverage through Yulife for added peace of mind.
Performance Bonuses – Quarterly bonuses based on company achievements.
Wellbeing Allowance – Spend on gym memberships or other wellness activities.
Lunch Budget – Refreshed monthly to spend on food and beverages when working from the office.
Sustainable Commuting – Cycle to Work schemes on offer.
Parental Support – Nursery schemes to reduce monthly fees.
Long Service Rewards –  Exciting travel rewards for dedication after five years of service.
Learning Budget – Financial support for role-specific training to level up your skills.
Team Socials & Activities – Regular events, plus office perks like ping pong, darts, and PlayStation.
Hybrid Working Model  – Spend three days a week working in our Chiswick office and two days at home.

Why join us?

At kwiff, we don’t just follow trends. We create them. From unlimited betting options to surprise wins and slick user journeys, we’re building a product that players love. Apply below and help design the future of betting!

Kwiff is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We aim for equity at all three stages of the recruitment process. Please let us know if there’s anything we can do to make the process more accessible to you.

kwiff isn’t gambling as you know it. We’re redefining the experience with a bold, player-first approach to sports betting and casino, powered by our proprietary tech platform, fully automated sportsbook, and standout UX across web and mobile. What truly sets us apart? Our signature feature that allows players’ odds, cash outs and more to be ‘supercharged’ at random, creating surprise wins and a thrilling betting experience. ⚡️🎲

We’re looking for a Casino Product Owner to help elevate our casino vertical. You’ll be the driving force behind how players discover, play, and enjoy casino games across web and mobile. Working closely with cross-functional teams, you’ll design and deliver a world-class casino experience, built for engagement, retention, and innovation.

Your Role & Responsibilities:

Own the Player Experience: Lead the vision and execution of our customer-facing casino product across mobile and desktop. You’ll shape everything from lobby design and game surfacing to in-game features and promotions.

Evolve Our Casino Offering: Work with third-party game providers to expand and optimise our game portfolio, ensuring we stay competitive and fresh in a fast-moving market.

Turn Insight into Action: Use player behaviour, data insights, and feedback to inform your roadmap. You’ll prioritise features that improve performance, engagement, and satisfaction.

Build for Scale: Collaborate with UI/UX, development, and QA teams to deliver high-quality features that are scalable, compliant, and technically sound.

Optimise Journeys: Work with design to continually improve user flows, feature interactions, and promotional mechanics to make gameplay seamless and rewarding.

Stay Ahead: Conduct competitor research and stay on top of market trends to inform your product strategy and keep us ahead of the curve.

Support Promotions: Collaborate with marketing and operations teams to deliver engaging campaigns, gamification tools, and loyalty drivers.

Drive Compliance: Ensure our product meets regulatory requirements and supports responsible gambling at every touchpoint.

What we’re looking for:

• 2–3 years of experience in a product, UX, casino operations, or digital project management role, preferably in iGaming.
• Strong understanding of online casino players and how they navigate games, promotions, and in-game features.
• Experience turning business needs into product requirements, with clear prioritisation and backlog management.
• Collaborative and proactive, with a hands-on approach to working with design, tech, and commercial teams.
• Data-driven mindset, using analytics and player insights to inform product direction and spot opportunities.
• Customer-obsessed, always focused on delivering the best possible player experience.
• Energetic, organised, and driven to get things done in a fast-moving environment.
• Analytical thinker with strong attention to detail, able to connect the dots between UX, performance, and compliance.
• Excellent communicator, confident working across functions and translating ideas into clear actions.
• Adaptable and comfortable with change, thriving in a dynamic, evolving industry
• Passionate about casino, with a desire to learn, grow, and shape the future of online gaming

What we can offer you:

At kwiff, we believe in rewarding our team with an environment that’s both exciting and supportive. Here’s what you’ll enjoy as part of our team: 

Private Healthcare – Comprehensive medical insurance through Vitality Health.
Life Insurance – Coverage through Yulife for added peace of mind.
Performance Bonuses – Quarterly bonuses based on company achievements.
Wellbeing Allowance – Spend on gym memberships or other wellness activities.
Lunch Budget – Refreshed monthly to spend on food and beverages when working from the office.
Sustainable Commuting – Cycle to Work schemes on offer.
Parental Support – Nursery schemes to reduce monthly fees.
Long Service Rewards –  Exciting travel rewards for dedication after five years of service.
Learning Budget – Financial support for role-specific training to level up your skills.
Team Socials & Activities – Regular events, plus office perks like ping pong, darts, and PlayStation.
Hybrid Working Model  – Spend three days a week working in our Chiswick office and two days at home.

Why join us?

At kwiff, we don’t just follow trends. We create them. From unlimited betting options to surprise wins and slick user journeys, we’re building a product that players love. Apply below and help design the future of betting!

Kwiff is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We aim for equity at all three stages of the recruitment process. Please let us know if there’s anything we can do to make the process more accessible to you.

kwiff isn’t gambling as you know it. We’re redefining the experience with a bold, player-first approach to sports betting and casino, powered by our proprietary tech platform, fully automated sportsbook, and standout UX across web and mobile. What truly sets us apart? Our signature feature that allows players’ odds, cash outs and more to be ‘supercharged’ at random, creating surprise wins and a thrilling betting experience. ⚡️
As we continue to grow, we’re looking for a Junior UI/UX Product Designer to help us stay ahead in a rapidly evolving industry. You’ll play a pivotal role in shaping the future of kwiff’s mobile experience by designing intuitive, engaging, and high-performing user interfaces that align with key industry trends. This is an exciting opportunity to make a tangible impact on how people bet, with a focus on innovation, user engagement, and profitability.

Your role & responsibilities:

Design for Freedom. Create clean, intuitive interfaces that empower users to explore limitless betting combinations across players, markets, and sports. Complex features should feel simple, fast, and easy to use.

Seamless User Experiences. Design with a mobile-first mindset, simplifying every step of the user journey, from one-tap bets to smart suggestions, while removing friction and maximising engagement.

Boost Betting Engagement. Use UI/UX to guide users toward high-margin betting options like accumulators and bet builders. Your designs will make it easy and enjoyable to build bigger tickets using smart prompts and interactions.

Cross-Functional Collaboration. Work closely with Product, Tech, and stakeholders to turn bold ideas into scalable, high-quality design solutions that maintain technical feasibility.

User-Centric Approach. Conduct research and usability testing to ensure your designs hit the mark for both users and the business.
Stay Ahead. Keep up with design trends, UX best practices, and new tech that can give us an edge in delivering exceptional user experiences.

What we’re looking for:

• Creative Problem Solver. You bring 2–3 years of experience designing mobile apps, ideally in betting, gaming, or complex digital products.
• Portfolio to Match. A strong track record of mobile-first UI/UX work, especially with personalised features or rich user flows.
• Tool-Savvy. Proficiency with Figma, Sketch, or Adobe XD, and a willingness to learn more.
• User-Focused. You design with the user in mind and understand the principles of user-centred design.
• Goal-Driven. You know how to balance beautiful design with business outcomes and user behaviour.
• Collaborative Communicator. You work well with others and know how to bring design thinking into team discussions.
• Eager to Grow. You’re proactive, ambitious, and excited to push your skills to the next level. This is key for us at kwiff! 

What we can offer you:

At kwiff, we believe in rewarding our team with an environment that’s both exciting and supportive. Here’s what you’ll enjoy as part of our team: 

Private Healthcare – Comprehensive medical insurance through Vitality Health.
Life Insurance – Coverage through Yulife for added peace of mind.
Performance Bonuses – Quarterly bonuses based on company achievements.
Wellbeing Allowance – Spend on gym memberships or other wellness activities.
Lunch Budget – Spend on food and beverages when working from the office.
Sustainable Commuting – Cycle to Work schemes on offer.
Parental Support – Nursery schemes to reduce monthly fees.
Long Service Rewards –  Exciting travel rewards for dedication after five years of service.
Learning Budget – Financial support for role-specific training to level up your skills.
Team Socials & Activities – Regular events, plus office perks like ping pong, darts, and PlayStation.
Hybrid Working Model  – Spend three days a week working in our Chiswick office and two days at home.

Why join us?

At kwiff, we don’t just follow trends. We create them. From unlimited betting options to surprise wins and slick user journeys, we’re building a product that players love. Join us and help design the future of betting!

Kwiff is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We aim for equity at all three stages of the recruitment process. Please let us know if there’s anything we can do to make the process more accessible to you.

kwiff isn’t gambling as you know it. We’re redefining the experience with a bold, player-first approach to sports betting and casino, powered by our proprietary tech platform, fully automated sportsbook, and standout UX across web and mobile. What truly sets us apart? Supercharging: our signature feature that allows players’ odds, cash outs, and more to be supercharged at random, creating surprise wins and a thrilling betting experience.

As we grow, we’re looking for a Head of Casino to take ownership of our casino vertical. You’ll work alongside the Casino Director to lead strategy, manage performance, and drive innovation, ensuring our casino offering delivers best-in-class engagement, growth, and player satisfaction. This role is both strategic and hands-on. You’ll own everything from the casino P&L and game portfolio to player lifecycle optimisation and cross-functional execution. If you’re commercially sharp, data-driven, and passionate about delivering unforgettable gaming experiences, apply below! 

Your role & responsibilities:

Casino Strategy & Performance – Own the casino vertical end-to-end, setting revenue goals, defining KPIs, and delivering sustained growth. You’ll manage the casino P&L, provide regular performance insights to execs, and steer the strategy to hit targets.

Operational Excellence – Lead day-to-day operations across games, platform, and performance. Work closely with Product, Tech, and Compliance to ensure everything runs smoothly and seamlessly.

Team Leadership – Inspire and guide the casino team to deliver results. You’ll mentor, manage, and build a culture of collaboration, accountability, and innovation.

Game Portfolio & Partnerships – Oversee our content strategy and manage relationships with game providers. Keep our offering fresh, competitive, and aligned with player preferences.

Campaigns & Promotions – Work with CRM and Marketing to craft high-impact promotions, tournaments, and loyalty initiatives that excite and retain players.

Player Experience Focus – Champion a seamless user journey, optimising UI/UX and personalisation (think smart bonuses, game suggestions, and next-level engagement features).

Compliance & Regulation – Ensure all activity aligns with UKGC and other licensing standards. Collaborate with Compliance to maintain robust processes and adapt to regulatory changes.

Market Insight & Innovation – Monitor industry trends, competitor moves, and emerging tech. Propose new ideas that keep kwiff’s casino experience ahead of the game.

What we’re looking for:

Strategic Mindset – You see the big picture and know how to break it down into actionable, measurable steps.

Commercially Driven – You’ve got a track record of managing casino P&Ls, delivering on growth KPIs, and using data to shape smart decisions.

Team Player & Leader – You lead by example, motivate others, and love growing high-performance teams.

Player-Centric Thinking – Everything you do keeps the player experience front and centre — from gameplay to loyalty.

Hands-On & Analytical – You’re comfortable deep in the data, unafraid to roll up your sleeves and solve problems fast.

Adaptable & Proactive – Thriving in a fast-paced environment is your default. You anticipate changes and act decisively.

Required skills & experience:

• 5+ years in the online gaming industry, with 3+ in a leadership role focused on casino operations or product.
  
  
• Proven experience owning and optimising a casino P&L.
  
  
• Deep understanding of casino content, providers, and player behaviours.
  
  
• Experience leading cross-functional teams and working across CRM, Product, Compliance, and Marketing.
  
  
• Strong grasp of regulated markets, especially UKGC requirements.
  
  
• Comfortable with data tools and performance analysis
  
  
• Excellent communication skills both internally and externally.

What we can offer you:

At kwiff, we back our team with support, autonomy, and a culture of real ownership. Here’s what you’ll enjoy as part of our Malta office:

Private Healthcare – Full coverage, including dental.
Performance Bonuses – Quarterly, based on company success.  
Well-being Allowance – To spend on wellness or fitness.
Free Lunch – Enjoy lunch on us when working from the office.
Long Service Rewards – Travel perks to celebrate your commitment.
Team Socials & Office Culture – Regular events, office dogs, offsites, plus ping pong, darts

Why join us?

At kwiff, we don’t just follow industry trends, we set them. Join us, and you’ll be part of a team that’s shaping the future of iGaming with cutting-edge technology and a culture of bold innovation.

Kwiff is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We aim for equity at all stages of the hiring process. Please let us know if we can do anything to make the process more accessible to you.