iperrygrove

Account Manager (Malta)

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Account Manager (Malta)

Role Description:

This is a full-time hybrid role as an Account Manager at kwiff located in Msida. The role involves managing high value client accounts, building relationships, and ensuring customer satisfaction.

Some flexibility for remote work is available, allowing for a balance between office-based and home-based tasks.

About the role:

  • Daily analysis of player data to identify potential great players.
  • Monthly audits of player segments to adjust or reassign where necessary.
  • Provide accurate reporting on promotions and overall performance.
  • Identify fluctuations in player behaviour and react accordingly.
  • Proactively reach out to new and existing to build long lasting relationships.
  • Answer queries to ensure fast and satisfactory resolution.
  • Collect feedback from and escalate to relevant departments.
  • Create tailored campaigns for players and segments, reaching out to promote the campaigns.
  • Work closely with the CRM team to maximise impact for customers.
  • Collaborate with the Customer Experience team to ensure queries are handled or escalated in a timely manner.
  • Coordinate with the Risk, Payments & Fraud and Responsible Gambling teams to help identify potentially at risk players.
  • Conduct regular health checks with players to help promote responsible gambling and ensure customers are enjoying their experience.

Qualifications:

  • Client Account Management, Customer Relationship Management, and Account Development skills
  • Strong communication and interpersonal abilities
  • Problem-solving and analytical skills
  • Ability to work independently and collaboratively
  • Knowledge of the betting industry and trends
  • Experience with Zendesk software is a plus

Company Description:

kwiff is revolutionizing the betting industry by offering players the chance to experience bigger, better, and more entertaining odds through their unique app. Players can get “kwiffed” with improved odds on any sports bet, regardless of the sport, odds, or stake. Founded in 2015, kwiff is dedicated to creating a player-centric betting experience. The company is regulated and operates in the UK and Internationally.

Benefits:

  • We have office dogs, lots of them
  • Health insurance including dental coverage
  • Free lunch every weekday
  • Competitive salary
  • Company performance bonuses
  • Dedicated AML training through literature and webinars
  • Gym or health and well-being allowance
  • Beer Fridays (well every day if you want, we have an office tap ready to pour)
  • Company events and the usual office entertainment like Ping Pong, darts, PlayStation and Nintendo Switch
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Customer Experience Team Leader (Malta)

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Customer Experience Team Leader

Malta

Description

Kwiff Limited is looking for a Customer Experience Team Leader based in Malta to join our Operations Team. We are thrilled to announce a new opening due to a recent internal promotion within the team.

 

We are seeking an experienced professional with a strong background in the i-gaming industry, customer experience, and team management. The role involves leading a team of agents to deliver exceptional customer service while driving performance and fostering a positive work environment.

Responsibilities:

  • Train and onboard new agents
  • Update and refine procedures
  • Team management: Lead, inspire, and support the customer experience team, fostering a positive work culture and encouraging collaboration and growth.
  • Rota and holiday management: Create and manage team schedules, ensuring adequate coverage to meet customer needs while accommodating holiday requests.
  • Performance monitoring: Analyse and track team performance against key performance indicators (KPIs), identifying areas for improvement and implementing strategies to enhance results.
  • Customer complaint handling: Take ownership of escalated complaints, resolving them promptly and professionally while identifying patterns or issues to prevent recurrence
  •  

Qualifications

  • Customer Support and Customer Satisfaction skills
  • Analytical Skills and Communication abilities
  • Technical Support expertise
  • Experience in leading a team or managing projects
  • Excellent problem-solving and decision-making skills
  • Ability to prioritize and multitask in a fast-paced environment
  • Knowledge of Zendesk and customer support tools is a must
  • Previous experience in the betting or gaming industry is a must

Benefits:

  • Free Lunch delivered 5 days a week to the office
  • Quarterly team events to keep you entertained
  • An office full of dogs
  • 500 euro yearly well-being allowance (upon passing probation)
  • Quarterly company performance-based bonus (upon passing probation)
  • Quarterly team performance-based bonus scheme (upon passing probation)

About kwiff

Kwiff is not gambling as you know it. It’s a new approach to sports betting and casino focusing on giving each player an individual experience. We are determined to challenge the industry by being outrageously innovative and product focused – building the gambling company of the future. To be in total control we have built our own tech platform including a fully automated

gaming experience. We have launched our native iOS and Android apps on the UK market, offering our customers best-in-class UX/UI. Our ambition is to offer the best gambling experience and we have the knowledge, resources and courage to make it happen.

At kwiff we value people that are:

BOLD – believe they can make a difference and have a big impact.

SMART – action driven, customer centric, curious, good collaborator.

RESPONSIBLE – have great judgement, acts in the company’s best interest, self-motivated

ENTERTAINING – helps creating an awesome customer experience, are easy going, a team player and enjoy having fun at work.

 
This is an exciting time to join us. We are a fresh, diverse and dynamic company founded by industry recognised people with a long successful track record in the gambling business. We know what we are doing and where we are going. Come with us!
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Terms & Conditions

Contact us

Responsible Gambling

Partners Page

Operated by Kwiff Limited, Kwiff Penthouse, Domestica Building, Triq Il-Wied Ta’ L-Msida, Msida, MSD9023, Malta. Kwiff Ltd is a wholly-owned subsidiary of Eaton Gate Gaming Limited. Eaton Gate Gaming Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 44448. This licence names Kwiff Ltd as agent and authorises Kwiff Ltd to provide gambling facilities, by way of umbrella licence held by its parent company. Please bet responsibly. Copyright © 2015 – 2023 Spryme Limited. All rights reserved.

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Compliance Executive (Malta)

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Compliance Executive (Malta)

Our marketing teams are innovative and exciting and that really scares our compliance team!

Sorry, this job description is written by the compliance team so it’s going to be a bit dull compared to our normal marketing….

Kwiff is looking for a Compliance Executive to join our Compliance Team in the Maltese office with a drive and passion for all areas of regulation. The role will have a particular focus on marketing compliance.

The role will be responsible for supporting compliant operations and the contractual obligations of the group.

A successful candidate will be supporting a comprehensive programme to comply with applicable regulatory obligations.

The role will also be expected to contribute toward the product development of our proprietary technology.

Responsibilities

  • Audit marketing material and give advice and approval for campaigns to ensure compliance
  • Continually sample live marketing material to identify potential breaches of regulations or internal procedures
  • Continually improving guidelines for marketing teams to follow, giving clear parameters for regulated activities
  • Act as an intermediary and advisor to the marketing functions to deliver regulatory compliance
  • Perform regular internal audits and assessments to ensure the business is compliant with relevant codes and legislation and highlight areas of concerns
  • Ensure internal frameworks are appropriate to reach compliance
  • Administer 3rd party onboarding by collecting and maintaining due diligence
  • Designing and assisting with training on compliant practices
  • Providing Compliance reports to Senior management.
  • Gather regulatory reporting data for external authorities.
  • Develop up to date knowledge of regulations and any potential changes and ensure the business is kept up to date with any regulatory changes
  • Other tasks applicable to the overall responsibilities of the team

Essential Skills

  • Law graduate or 2 years of professional experience in compliance or risk within the gambling sector (or other highly regulated industries such as financial services, insurance, tobacco or alcohol)
  • Marketing savvy with a strong understanding of multi-channel gambling marketing
  • A good understanding of the digital media landscape and marketing practices.
  • Working with multiple stakeholders to ensure best practices, transparency and proactive communication
  • Integrity and professional ethics
  • Outstanding planning abilities
  • Fluent in English (Speaking and writing)

What we offer

  • Competitive salary
  • Health and dental insurance plan
  • Company performance bonuses
  • Gym or health and well-being allowance
  • Beer Fridays (well every day if you want, we have an office tap ready to pour)
  • Flexible working hours
  • Dogs, dogs, dogs – lots of office dogs
  • Free lunch every week day

 

Kwiff is not gambling as you know it. It’s a new approach to sports betting and casino focusing on giving each player an individual experience. We are determined to challenge the industry by being outrageously innovative and product focused – building the gambling company of the future. To be in total control we have built our own tech platform including a fully automated gaming experience. 

RG Analyst (Malta)

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Responsible Gambling Analyst (Malta)

kwiff is looking for someone to join an ever evolving team to supercharge safer gambling.

As a Responsible Gambling Analyst at kwiff you will play a vital role in maintaining the integrity of our gambling services while ensuring the well-being of our customers. You will be responsible for monitoring, analysing, and implementing strategies to promote responsible gambling behaviours and prevent potential gambling-related harms.

A successful candidate will be supporting a comprehensive programme to comply with applicable regulatory obligations.

Key Responsibilities:

  • Analyse risk-scoring reports to identify at risk players.
  • Interact with players who are display indicators of risk by phone or email and provide support according to internal policies and procedures for additional checks, application of tools and self-exclusion.
  • Create and maintain detailed records of interactions, information, interventions and reviews carried out.
  • Assist in the development, implementation and evaluation of responsible gambling tools
  • Collaborate with internal teams, including customer experience and marketing, to implement responsible gambling initiatives.
  • Uphold and improve responsible play processes
  • Review accounts based on alerts and other reports to identify players that may require further attention or ongoing monitoring.
  • Interpreting and analysing data sets from customer accounts, following key patterns and trends that may indicate problem gambling.
  • Note; this role will require working weekends.

Requirements:

  • Perfect written and spoken English, with the abilty to understand British slang terms.
  • Personable to be able to engage with players and build relationships quickly.
  • Knowledge of responsible gambling approaches and good practices
  • Strong analytical skills with the ability to interpret complex data sets to take reasoned actions.
  • Excellent record keeping skills
  • Previous experience in a similar role within the gambling industry or related field is highly desirable.

Part of our package:

  • Competitive salary
  • Company performance bonuses
  • Gym or health and well-being allowance
  • Beer Fridays (well every day if you want, we have an office tap ready to pour)
  • Company events and the usual office entertainment like Ping Pong, darts, PlayStation
  • Health insurance plan
  • Free lunch every weekday
  • Dogs, lots of Dogs.

About kwiff ​

Kwiff is not gambling as you know it. It’s a new approach to sports betting and casino focusing on giving each player an individual experience. We are determined to challenge the industry by being outrageously innovative and product focused – building the gambling company of the future. To be in total control we have built our own tech platform including a fully automated

sportsbook. We have launched our native iOS and Android apps on the UK market, offering our customers best-in-class UX/UI. Our ambition is to offer the best gambling experience and we have the knowledge, resources and courage to make it happen.

Kwiff was founded in 2015 and we have been on a rocket trajectory with record customer intake and fast revenue growth. Kwiff has more than 80 employees across our London and Malta offices. Founder Anders Ström has a proven track-record in the industry previously having founded operator Unibet/Kindred Group and sportsbook supplier Kambi. Kwiff offers the advantages of a young and dynamic start-up coupled with the stability and security of a larger and established company. Our London office is located in West London, within walking distance of the District Line.

At kwiff we value people that are:

BOLD – believe they can make a difference and have a big impact.

SMART – action driven, customer centric, curious, good collaborator.

RESPONSIBLE – have great judgement, acts in the company’s best interest, self-motivated

ENTERTAINING – helps creating an awesome customer experience, are easy going, a team player and enjoy having fun at work.

 
This is an exciting time to join us. We are a fresh, diverse and dynamic company founded by industry recognised people with a long successful track record in the gambling business. We know what we are doing and where we are going. Come with us!
Categories Job