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Account Manager (Malta)

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Account Manager (Malta)

Role Description:

This is a full-time hybrid role as an Account Manager at kwiff located in Msida. The role involves managing high value client accounts, building relationships, and ensuring customer satisfaction.

Some flexibility for remote work is available, allowing for a balance between office-based and home-based tasks.

About the role:

  • Daily analysis of player data to identify potential great players.
  • Monthly audits of player segments to adjust or reassign where necessary.
  • Provide accurate reporting on promotions and overall performance.
  • Identify fluctuations in player behaviour and react accordingly.
  • Proactively reach out to new and existing to build long lasting relationships.
  • Answer queries to ensure fast and satisfactory resolution.
  • Collect feedback from and escalate to relevant departments.
  • Create tailored campaigns for players and segments, reaching out to promote the campaigns.
  • Work closely with the CRM team to maximise impact for customers.
  • Collaborate with the Customer Experience team to ensure queries are handled or escalated in a timely manner.
  • Coordinate with the Risk, Payments & Fraud and Responsible Gambling teams to help identify potentially at risk players.
  • Conduct regular health checks with players to help promote responsible gambling and ensure customers are enjoying their experience.

Qualifications:

  • Client Account Management, Customer Relationship Management, and Account Development skills
  • Strong communication and interpersonal abilities
  • Problem-solving and analytical skills
  • Ability to work independently and collaboratively
  • Knowledge of the betting industry and trends
  • Experience with Zendesk software is a plus

Company Description:

kwiff is revolutionizing the betting industry by offering players the chance to experience bigger, better, and more entertaining odds through their unique app. Players can get “kwiffed” with improved odds on any sports bet, regardless of the sport, odds, or stake. Founded in 2015, kwiff is dedicated to creating a player-centric betting experience. The company is regulated and operates in the UK and Internationally.

Benefits:

  • We have office dogs, lots of them
  • Health insurance including dental coverage
  • Free lunch every weekday
  • Competitive salary
  • Company performance bonuses
  • Dedicated AML training through literature and webinars
  • Gym or health and well-being allowance
  • Beer Fridays (well every day if you want, we have an office tap ready to pour)
  • Company events and the usual office entertainment like Ping Pong, darts, PlayStation and Nintendo Switch
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RG Analyst (Malta)

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Responsible Gambling Analyst (Malta)

kwiff is looking for someone to join an ever evolving team to supercharge safer gambling.

As a Responsible Gambling Analyst at kwiff you will play a vital role in maintaining the integrity of our gambling services while ensuring the well-being of our customers. You will be responsible for monitoring, analysing, and implementing strategies to promote responsible gambling behaviours and prevent potential gambling-related harms.

A successful candidate will be supporting a comprehensive programme to comply with applicable regulatory obligations.

Key Responsibilities:

  • Analyse risk-scoring reports to identify at risk players.
  • Interact with players who are display indicators of risk by phone or email and provide support according to internal policies and procedures for additional checks, application of tools and self-exclusion.
  • Create and maintain detailed records of interactions, information, interventions and reviews carried out.
  • Assist in the development, implementation and evaluation of responsible gambling tools
  • Collaborate with internal teams, including customer experience and marketing, to implement responsible gambling initiatives.
  • Uphold and improve responsible play processes
  • Review accounts based on alerts and other reports to identify players that may require further attention or ongoing monitoring.
  • Interpreting and analysing data sets from customer accounts, following key patterns and trends that may indicate problem gambling.
  • Note; this role will require working weekends.

Requirements:

  • Perfect written and spoken English, with the abilty to understand British slang terms.
  • Personable to be able to engage with players and build relationships quickly.
  • Knowledge of responsible gambling approaches and good practices
  • Strong analytical skills with the ability to interpret complex data sets to take reasoned actions.
  • Excellent record keeping skills
  • Previous experience in a similar role within the gambling industry or related field is highly desirable.

Part of our package:

  • Competitive salary
  • Company performance bonuses
  • Gym or health and well-being allowance
  • Beer Fridays (well every day if you want, we have an office tap ready to pour)
  • Company events and the usual office entertainment like Ping Pong, darts, PlayStation
  • Health insurance plan
  • Free lunch every weekday
  • Dogs, lots of Dogs.

About kwiff ​

Kwiff is not gambling as you know it. It’s a new approach to sports betting and casino focusing on giving each player an individual experience. We are determined to challenge the industry by being outrageously innovative and product focused – building the gambling company of the future. To be in total control we have built our own tech platform including a fully automated

sportsbook. We have launched our native iOS and Android apps on the UK market, offering our customers best-in-class UX/UI. Our ambition is to offer the best gambling experience and we have the knowledge, resources and courage to make it happen.

Kwiff was founded in 2015 and we have been on a rocket trajectory with record customer intake and fast revenue growth. Kwiff has more than 80 employees across our London and Malta offices. Founder Anders Ström has a proven track-record in the industry previously having founded operator Unibet/Kindred Group and sportsbook supplier Kambi. Kwiff offers the advantages of a young and dynamic start-up coupled with the stability and security of a larger and established company. Our London office is located in West London, within walking distance of the District Line.

At kwiff we value people that are:

BOLD – believe they can make a difference and have a big impact.

SMART – action driven, customer centric, curious, good collaborator.

RESPONSIBLE – have great judgement, acts in the company’s best interest, self-motivated

ENTERTAINING – helps creating an awesome customer experience, are easy going, a team player and enjoy having fun at work.

 
This is an exciting time to join us. We are a fresh, diverse and dynamic company founded by industry recognised people with a long successful track record in the gambling business. We know what we are doing and where we are going. Come with us!
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Risk, Payments and Fraud Agent (Malta)

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Risk, Payments and Fraud Agent (Malta)

Malta

Description

As a Risk, Payments and Fraud Agent you will be responsible for making sure that payment requests, both in and out of customers’ accounts, are reviewed and processed on time and with accuracy, whilst ensuring that established policies and procedures relating to fraud prevention are followed.

Key skills for this role include a person who is reliable, a problem-solver, has excellent analytical skills, acute attention to detail, and good communication and interpersonal skills.

Main Responsibilities

  • Review and process transactions in accordance with established standards and procedures within service SLAs.
  • Review, analyse and resolve chargeback disputes efficiently and accurately.
  • Run daily security checks on accounts and payment transactions to identify fraudulent activity or abuse.
  • Review risk alerts related to customer account activity.
  • Perform detailed risk analysis of all aspects of a customer’s account to detect and deter fraud and money laundering activities or suspicious behaviour.
  • Review and analyse various external reports to assist with account registration as well as various AML processes relating to enhanced due diligence.
  • Communicate with other departments and/or external providers to research and resolve customer issues, research transaction discrepancies and take appropriate action.
  • Assist in the timely resolution of escalated transactions, tickets and issues, including adjusting transactions in customer accounts when necessary or instructed.
  • Ensure the proper handling of customer’s accounts management including proper reporting and documenting of issues.
  • Assist other departments in understanding payment processing application and procedures
  • Follow up on unresolved problems and escalate in accordance with establish policy procedures and protocols
  • Ensure that all information of confidential nature is held in a secure and confidential manner and adhere to company standards during all interactions
  • Assist with customer identity verification and document authentication.
  • Assist line manager and/or Head of Operations with special projects as assigned to introduce new products or solutions.
  • Ad hoc tasks when required.

Qualifications

  • Strong analytical skills and attention to the details are essential.
  • Basic understanding of online gaming fraud and money laundering schemes as well as potential mitigation strategies.
  • Basic understanding of Responsible Gambling (RG) red flags and indicators.
  • Ability to handle multiple competing priorities in a fast-paced environment.
  • Ability to take initiative to perform at a high amount of workload.
  • Ability to think critically and draw from experience to make decisions.
  • Team worker and someone that can work well with others.
  • Ability to understand both written and oral instructions in English.
  • Self-motivated and quick to learn new skills and operational processes.
  • Chargeback resolution experience in online gaming or related industries preferred.
  • Experience with help desk software (ZenDesk, Oracle etc.) preferred.
  • Care in dealing with sensitive information.
  • Online gaming experience preferred.

About kwiff

Kwiff is not gambling as you know it. It’s a new approach to sports betting and casino focusing on giving each player an individual experience. We are determined to challenge the industry by being outrageously innovative and product focused – building the gambling company of the future. To be in total control we have built our own tech platform including a fully automated

sportsbook. We have launched our native iOS and Android apps on the UK market, offering our customers best-in-class UX/UI. Our ambition is to offer the best gambling experience and we have the knowledge, resources and courage to make it happen.

Kwiff was founded in 2015 and we have been on a rocket trajectory with record customer intake and fast revenue growth. Kwiff has more than 80 employees across our London and Malta offices. Founder Anders Ström has a proven track-record in the industry previously having founded operator Unibet/Kindred Group and sportsbook supplier Kambi. Kwiff offers the advantages of a young and dynamic start-up coupled with the stability and security of a larger and established company. 

At kwiff we value people that are:

BOLD – believe they can make a difference and have a big impact.

SMART – action driven, customer centric, curious, good collaborator.

RESPONSIBLE – have great judgement, acts in the company’s best interest, self-motivated

ENTERTAINING – helps creating an awesome customer experience, are easy going, a team player and enjoy having fun at work.

 
This is an exciting time to join us. We are a fresh, diverse and dynamic company founded by industry recognised people with a long successful track record in the gambling business. We know what we are doing and where we are going. Come with us!
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Terms & Conditions

Contact us

Responsible Gambling

Partners Page

Operated by Kwiff Limited, 32 Sovereign Building, Zaghfran Road, Attard ATD9012, Malta. Kwiff Ltd is a wholly-owned subsidiary of Eaton Gate Gaming Limited. Eaton Gate Gaming Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 44448. This licence names Kwiff Ltd as agent and authorises Kwiff Ltd to provide gambling facilities, by way of umbrella licence held by its parent company. Please bet responsibly. Copyright © 2015 - 2021 Spryme Limited. All rights reserved.

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Customer Experience Agent (Malta)

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Customer Experience Agent

MALTA

Description

Kwiff Limited is looking for a Customer Experience Agent based in Malta to join our Operations Team.

As a member of the Customer Experience team, you are the face and voice of kwiff and provide exceptional customer service. The role requires you to have an advanced level of English, it’s shift-based and contacts are via live chat and emails.

Main Responsibilities:

  • Assisting our players with queries regarding all aspects of our product, from sports and casino to verification and withdrawals.
  • Being part of your customer experience team you will be in contact with all departments of the company, broadening your knowledge of industry processes as you work to understand and resolve any issues our players may have.
  • Communicate with internal departments regarding any technical issues which may arise.
  • Contributing to the development of our innovative betting experience.

Qualifications

  • Enthusiastic and dedicated to creating a top player experience.
  • Great problem solving skills and the ability to make rational, quick decisions under pressure.
  • Ability to multitask, prioritise, and manage time effectively.
  • Enjoys the challenge of doing something new everyday.
  • Can handle individual responsibility and freedom, but also works well within a team.
  • Understands that the betting industry requires work on evenings, weekends and overnight.
  • Dedication, hard working and excited to take on a variety of interesting tasks

About kwiff

Kwiff is not gambling as you know it. It’s a new approach to sports betting and casino focusing on giving each player an individual experience. We are determined to challenge the industry by being outrageously innovative and product focused – building the gambling company of the future. To be in total control we have built our own tech platform including a fully automated sportsbook. We have launched our native iOS and Android apps on the UK market, offering our customers best-in-class UX/UI. Our ambition is to offer the best gambling experience and we have the knowledge, resources and courage to make it happen.

Kwiff was founded in 2015 and we have been on a rocket trajectory with record customer intake and fast revenue growth. Kwiff has more than 80 employees across our London and Malta offices. Founder Anders Ström has a proven track-record in the industry previously having founded operator Unibet/Kindred Group and sportsbook supplier Kambi. Kwiff offers the advantages of a young and dynamic start-up coupled with the stability and security of a larger and established company.At kwiff we value people that are:

BOLD – believe they can make a difference and have a big impact.

SMART – action driven, customer centric, curious, good collaborator.

RESPONSIBLE – have great judgement, acts in the company’s best interest, self-motivated

ENTERTAINING – helps creating an awesome customer experience, are easy going, a team player and enjoy having fun at work.

This is an exciting time to join us. We are a fresh, diverse and dynamic company founded by industry recognised people with a long successful track record in the gambling business. We know what we are doing and where we are going. Come with us!

Facebook Twitter Instagram Youtube

Terms & Conditions

Contact us

Responsible Gambling

Partners Page

Copyright © 2015 - 2018 Spryme Limited. All rights reserved. Operated by Kwiff Limited, 32 Sovereign Building, Zaghfran Road, Attard ATD9012, Malta. Kwiff Limited is licensed and regulated by the UK Gambling Commission under the licence held by its parent company Eaton Gate Gaming Limited (000-044448-R-323408-007). Please bet responsibly.m

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Backend Developer

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Backend Developer

LONDON

Description

We are looking for a strong backend systems developer to join our team in Hammersmith. You will have experience in Node.js, micro-service architectures and integrating external systems. It is important that you have a strong focus on quality around well written code, unit testing and a holistic approach to systems development.

Essential qualities and skills:

    • Node.js
    • Unit and integration testing
    • Experience designing and scaling relational databases (MySQL / Postgres)
    • Redis
    • Experience using AWS technologies or similar cloud based solutions
    • Source control
    • Experience in integrating external and internal API services and are excited about building modern tooling operations.
    • A strong understanding of the fundamentals – data structures, algorithms, OO design and system architecture
    • Excellent communication skills in both speech and writing
    • Self-motivated and proactive, takes own initiatives and involves others as needed
    • Quality focused
    • Teamwork and collaboration
    • Experience from similar dynamic, fast paced environments in growing companies, or at least a reason for wanting to be in one
     

Nice to haves:

    • Familiarity with container technology such as Docker
    • Typescript (or experience in strongly typed languages)
    • Experience using web-sockets
    • Experience from gambling industry can be a bonus but is not required

 

What will the role involve?

  • Sharing technical solutions and product ideas through design reviews, pair programming, code reviews and discussions
  • Shape a scalable and performant architecture of the internal systems that you will be working on.
  • Build systems for production and implement high-quality solutions, ensuring latency, availability and appropriate monitoring.
  • Own your code. Decide together with your team on technical frameworks being used and have the opportunity to implement best practices whilst the team is growing.
  • Extensive on-boarding, mentoring and personal development opportunities

About kwiff

Kwiff is not gambling as you know it. It’s a new approach to sports betting and casino focusing on giving each player an individual experience. We are determined to challenge the industry by being outrageously innovative and product focused – building the gambling company of the future. To be in total control we have built our own tech platform including a fully automated

sportsbook. We have launched our native iOS and Android apps on the UK market, offering our customers best-in-class UX/UI. Our ambition is to offer the best gambling experience and we have the knowledge, resources and courage to make it happen.

Kwiff was founded in 2015 and we have been on a rocket trajectory with record customer intake and fast revenue growth. Kwiff has more than 80 employees across our London and Malta offices. Founder Anders Ström has a proven track-record in the industry previously having founded operator Unibet/Kindred Group and sportsbook supplier Kambi. Kwiff offers the advantages of a young and dynamic start-up coupled with the stability and security of a larger and established company. Our London office is located at The Aircraft Factory in Hammersmith, five minutes walk from the Piccadilly, District, Circle and Hammersmith & City lines.

At kwiff we value people that are:

BOLD – believe they can make a difference and have a big impact.

SMART – action driven, customer centric, curious, good collaborator.

RESPONSIBLE – have great judgement, acts in the company’s best interest, self-motivated

ENTERTAINING – helps creating an awesome customer experience, are easy going, a team player and enjoy having fun at work.

 
This is an exciting time to join us. We are a fresh, diverse and dynamic company founded by industry recognised people with a long successful track record in the gambling business. We know what we are doing and where we are going. Come with us!
Facebook Twitter Instagram Youtube

Terms & Conditions

Contact us

Responsible Gambling

Partners Page

Copyright © 2015 - 2018 Spryme Limited. All rights reserved. Operated by Kwiff Limited, 32 Sovereign Building, Zaghfran Road, Attard ATD9012, Malta. Kwiff Limited is licensed and regulated by the UK Gambling Commission under the licence held by its parent company Eaton Gate Gaming Limited (000-044448-R-323408-007). Please bet responsibly.m

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