Job

kwiff isn’t gambling as you know it. We’re redefining the experience with a bold, player-first approach to sports betting and casino, powered by our proprietary tech platform, fully automated sportsbook, and standout UX across web and mobile. What truly sets us apart? Supercharging: our signature feature that allows players’ odds, cash outs, and more to be supercharged at random, creating surprise wins and a thrilling betting experience. 🎯⚡

As we expand our presence, we are looking for a Casino Executive to support the daily operations of our casino vertical, working closely with the Casino Manager and cross-functional teams.This role is ideal for someone enthusiastic and eager to learn, even without prior casino experience. Full training will be provided 🎲 🚀

Your role & responsibilities:

Casino Operations & Product Management:

• Support daily casino activities, including game launches, lobby updates, and promotional scheduling.
• Help monitor game performance and player data to understand trends and identify opportunities.
• Assist with the integration of new games and features across platforms.
• Maintain relationships with game providers, addressing operational queries and issues.

Campaigns & Promotions:

• Collaborate with CRM and Marketing teams to assist in planning and executing casino campaigns.
• Coordinate with design and content teams to ensure timely delivery of promotional materials.
• Ensure promotional tools and campaigns are correctly configured and tested.

Reporting & Analysis:

• Help track key performance indicators (KPIs) and generate simple reports.
• Assist in preparing basic data-driven insights on player engagement and campaign results.
• Support the team in preparing presentations and performance updates.

Cross-functional Collaboration:

• Work closely with CRM, Marketing, Product, QA, and Customer Support teams to deliver a cohesive customer experience.
• Participate in content testing and User Acceptance Testing (UAT) alongside QA and development teams.

What we’re looking for:

🧠 Curious & Analytical: Interest in data and an eagerness to learn how to identify insights.
🎯 Commercial Awareness: A willingness to learn about casino operations and contribute to growth initiatives.
👏 Team Player: Good communication and organisational skills, able to work collaboratively.
🎲 Player-Centric: Interest in creating enjoyable and engaging player experiences.
🔥 Proactive & Adaptable: Comfortable in dynamic environments and eager to learn.

Required skills:

• No prior experience required, but experience in customer support or operations roles is a plus.
• Basic proficiency in Excel and an interest in learning more advanced data analysis.
• Strong communication skills, both written and verbal.
• Enthusiasm for learning about casino products, player behaviour, and promotional mechanics.

What we can offer you:

At kwiff, we back our team with support, autonomy, and a culture of real ownership. Here’s what you’ll enjoy as part of our Malta office:

Private Healthcare – Full coverage, including dental.
Performance Bonuses – Quarterly, based on company achievements. 
Well-being Allowance – Budget refreshed every six months to spend on wellness or fitness
Free Lunch – Enjoy lunch on us when working from the office.
Long Service Rewards – Travel perks to celebrate your commitment.
Team Socials & Culture  – Regular events, office dogs, offsites, plus ping pong, darts

Why join us?

At Kwiff, we don’t just follow industry trends, we set them. Join us, and you’ll be part of a team that’s shaping the future of iGaming with cutting-edge technology and a culture of bold innovation!

Kwiff is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

We aim for equity at all three stages of the recruitment process. Please let us know if there’s anything we can do to make the process more accessible to you.

kwiff isn’t gambling as you know it. We’re redefining the experience with a bold, player-first approach to sports betting and casino, powered by our proprietary tech platform, fully automated sportsbook, and standout UX across web and mobile. What truly sets us apart? Supercharging: our signature feature that allows players’ odds, cash outs and more to be supercharged at random, creating surprise wins and a thrilling betting experience.

We are seeking a highly motivated and detail-oriented Junior CRM Executive with a passion for delivering compelling, player-facing campaigns across both sports betting and casino verticals. The ideal candidate is data-driven, creative, and eager to contribute to a fast-paced, product-focused environment.

This is a fantastic opportunity for someone who thrives in a dynamic environment and wants to help shape unforgettable user experiences through CRM strategy and execution. If you have a genuine interest in sports and casino gaming, combined with a strong desire to learn and grow within the iGaming industry, we’d love to hear from you! 

Your role & responsibilities:

Campaign Ownership: Take end-to-end responsibility for planning, executing, and delivering assigned CRM campaigns and promotions.

Execution & Delivery:  Build and deploy multi-channel CRM campaigns (email, SMS, push notifications, in-app messaging) using CRM tools – ensuring accuracy, timing, and relevance.

Campaign Setup: Set up campaigns using both internal tools and external promotion platforms, ensuring smooth execution across all channels.

Cross-Team Collaboration: Work with the wider kwiff team to address user issues, align messaging, and ensure a cohesive player experience.

User Journey Development: Contribute to the evolution of casino-specific player journeys and support monthly campaign planning to drive retention and engagement.

Customer Focus: Collaborate with customer support and other departments to enhance satisfaction and resolve player queries through targeted CRM touchpoints.

Data Analysis & Reporting: Use data to assess the performance of campaigns and provide insights that support the optimisation of CRM strategies.

Key skills we’re looking for:

• Work Ethic: A strong work ethic with a proactive and solutions-oriented mindset.
  
• Attention to Detail: Precision and accuracy in campaign setup and execution.
• Focus on Growth: While direct experience is not essential, a genuine passion for casino, sports and the iGaming industry, coupled with a desire to learn and take on new responsibilities, is key.
• Communication Skills: Ability to work collaboratively across teams and communicate effectively in a fast-paced environment.

Bonus points if you have:

• Experience using industry-standard CRM tools (e.g., Optimove, Salesforce, Xtremepush).
• Familiarity with segmentation strategies and A/B testing.
• Understanding of regulatory requirements in online gambling jurisdictions.

What we can offer you:

At kwiff, we back our team with support, autonomy, and a culture of real ownership. Here’s what you’ll enjoy as part of our Malta office:

Private Healthcare – Full coverage, including dental.
Performance Bonuses – Quarterly, based on company achievements. 
Well-being Allowance – Budget refreshed every six months to spend on wellness or fitness
Free Lunch – Enjoy lunch on us when working from the office.
Long Service Rewards – Travel perks to celebrate your commitment.
Team Socials & Culture  – Regular events, office dogs, offsites, plus ping pong, darts

Why join us?

At kwiff, we don’t just follow trends, we create them. From unlimited betting options to surprise wins and slick user journeys, we’re building a product that players love!  This is an exciting time to join us. We’re a dynamic company founded by industry-recognised leaders with a proven track record in the gambling space. We know where we’re going and we’d love you to come with us.

Kwiff is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We aim for equity at all three stages of the recruitment process. Please let us know if there’s anything we can do to make the process more accessible to you.

kwiff isn’t gambling as you know it. We’re redefining the experience with a bold, player-first approach to sports betting and casino, powered by our proprietary tech platform, fully automated sportsbook, and standout UX across web and mobile. What truly sets us apart? Supercharging: our signature feature that allows players’ odds, cash outs and more to be supercharged at random, creating surprise wins and a thrilling betting experience. 🎯⚡️

As we scale, we’re looking for a Head of Operational Performance to lead the operational engine of our business from our Malta hub. You’ll have a deep understanding of our core functions (Customer Service, Risk, Fraud, Payments, CRM, Account Management, Sportsbook, and Casino) driving them to run smoothly, efficiently, and in lockstep with our commercial goals.

You’ll be more than an operator, you’ll be a cultural driver and on-the-ground leader, energising the team, championing accountability, and building a strong, connected workplace. With a sharp eye on KPIs, quality, and compliance, you’ll optimise internal processes, lead cross-functional initiatives, and elevate the customer experience at every touchpoint. If you’re a hands-on strategist with deep operational know-how and experience thriving in the fast-moving world of iGaming, apply below.

Your role & responsibilities:

Operational Strategy & Cross-Functional Coordination – Oversee daily operations across key verticals like Customer Service, Risk, Fraud, Payments, CRM, Casino, Sportsbook, and Account Management. Collaborate with department heads to define quarterly KPIs, align teams around shared goals, and ensure high-impact execution. Act as a unifying force across Product, Marketing, Compliance, and more to translate business priorities into seamless operational delivery

Customer Experience & Service Quality – Champion a high-standard, data-informed service experience. Identify pain points, embed service levels, and evolve the tone of voice of how we speak to our customers.  Continuously improve support flows to enhance player satisfaction and retention.

Systems, Tools & Automation –Drive the operational tech stack, including in-house platforms such as our  Back Office and third-party platforms, Zendesk or equivalent. Lead automation and system optimisation initiatives that streamline workflows and boost internal productivity.

Knowledge Management & Documentation – Maintain a well-structured library of onboarding materials, process documentation, and vendor contracts. Ensure resources are accurate, accessible, and embedded into day-to-day workflows.

Negotiation – Have an understanding of market rates for 3rd party products and an ability to negotiate effectively to ensure we bring in the right products when doing so and for the right price. 

Operational Incident Management & Escalation Protocols – Own a clear, responsive emergency escalation framework. Regularly review and update contact matrices, response playbooks, and example scenarios to ensure swift resolution of critical issues.

Performance Reporting & Monthly Reviews – Monitor KPIs across all operational areas. Lead monthly performance reviews, surface insights, and ensure clear action points are communicated and owned by the right stakeholders.

Team Culture & On-the-Ground Leadership – Establish yourself in our Malta HQ — leading by example, driving in-office engagement, and fostering a culture of accountability, energy, and collaboration across teams. Make the environment a great place to work and help with ad-hoc facilities management.

Multi-Brand Operations & QA Oversight – Support the integration and scale-up of additional brands within the group. Work with our technology teams to deliver the highest level of quality for our customers in new and existing brands. Champion quality assurance across all operational processes, ensuring consistency, accuracy, and compliance at every touchpoint.

What we’re looking for:

• Experienced Leader – 3+ years in an operational leadership role in the iGaming space. You’ve built, scaled, and optimised ops teams across multiple jurisdictions with experience leading operations across both UK and international markets.
• Casino, Sports and Payments Expertise – Strong knowledge of flows, with a track record of increasing all key metrics
• Player-First Mindset – You know what great service looks like and how to deliver it at scale, especially in fast-paced, digital-first environments.
• Strong Communicator – Clear, concise, and comfortable engaging stakeholders at every level — internally and externally.
• Cross-Functional Collaborator – Experienced working alongside CRM, Marketing, Product, and Compliance to deliver cohesive customer journeys.
• Data-Driven & Decisive – Confident using data and analytics to drive change, make strategic calls, and report impact.
• Languages – Fluent English is essential. An additional European language is a bonus.

What we can offer you:

At kwiff, we back our team with support, autonomy, and a culture of real ownership. Here’s what you’ll enjoy as part of our Malta office:

Private Healthcare – Full coverage, including dental.
Performance Bonuses – Quarterly, based on company achievements. 
Well-being Allowance – Set allowance every six months to spend on wellness or fitness.
Free Lunch – Enjoy lunch on us when working from the office.
Long Service Rewards – Travel perks to celebrate your commitment.
Team Socials & Office Culture – Regular events, office dogs, offsites, plus ping pong, darts
Learning Budget – Financial support for role-specific qualifications, courses, or conferences to level up your skills.

Why join us?

 At kwiff, we don’t just follow trends, we create them. From unlimited betting options to surprise wins and slick user journeys, we’re building a product that players love. This is an exciting time to join us. We’re a dynamic company founded by industry-recognised leaders with a proven track record in the gambling space. We know where we’re going and we’d love you to come with us.

Kwiff is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We aim for equity at all three stages of the recruitment process. Please let us know if there’s anything we can do to make the process more accessible to you.